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[Hardware] Poly Studio X52
Hello all, we just released the news about the new Poly Studio X52 ALL-IN-ONE VIDEO BAR FOR MID-SIZED MEETING SPACES Zoom into the action and see the smallest details with 20MP 4K UltraHD...
View ArticleDoes Poly 4.0.2 Fix low Microphone send level from Studio X30 and X50 devices...
Hello all, Been reading through the release notes for 4.0.2 and unless I've missed it, I've not seen any reference to this recent issue being resolved. Anyone tried this release yet and can confirm the...
View ArticleCurl script To removed disconnected/paired TC8?
Hi, Is there an untested method to use curl to remove a Disconnected TC8 that was paired to the device? Thank you, Dan
View ArticleReal Presence Group 500 in standalone mode and new H.323 encryption...
In my organization we have just a few Real Presence Group 500 endpoints on software version 6.2.2.8. They are currently provisioned for H.323 and SIP calls via an onsite RPRM server and using a DMA...
View ArticleUsing Poly Trio Microphones with X50/X70
Dear all,I am trying to reuse our Poly Trio 8800 with our X50s and X70s as additional microphones. I have been reading the...
View ArticleTeams volume issue on X30 and X50
This morning I got an alert from Microsoft regarding X30 and X50 devices might have low volume. Poly also posted this support article:...
View ArticleBackground Image teams rooms android
Hi, Is it possible to change the background image of teams rooms android?Put an image different from the 5 that it has by default.company screen background.We use the embedded Poly x50 teams.Att,
View ArticleWhat Happens If You Update Poly 3.11 Straight To 4.0?
Am seething!! A remote site I manage I've just learned that a tech I use has updated 2 x50s that we had in mothballs straight to 4.0.1 from 3.11, totally ignoring my notes/instruction about upgrading...
View ArticlePoly Studio X70 with Teams profile, camera tracking issues
Hi, I have about 30, X50 devices deployed around my company and so far so good. I been testing the X70 for the larger rooms but I am finding that the camera tracking is not great, is slow and instead...
View ArticleUpdated the X50 + TC8 to the latest Poly OS + latest Teams app, X50 keep...
Hi, I've updated one of our Poly X50 and TC8 to the latest PolyOS version 4.02, and the Teams client to the latest version 1449/1.0.96.2023060802, but now the Poly X50 keep restarting every few hours,...
View ArticleStudio X30 and X50 ZoomRoom
I have noticed that after updating OS from 3.x.x to 4.x.x Video quality on Zoom meeting has been degraded dramatically only getting much below 640 x 360 resolution even though they are connected to...
View ArticleCan an x50/x52 be tied to a Zoom single user account, or must it use a Zoom...
subject says it all. Thanks for any insight.
View ArticlePoly Studio X50 work with BT700(Syns 20m)
Dear, I am trying to configure the Ploy Sync20+ (with BT700) work with Studio X50. Aim to:1. Sync 20+ as a ext micphone for X502. Use X50's speaker3. "Live mic switching" between Zync 20+ and X50. Now...
View ArticlePossible Reboot TC8 From Curl Script?
Hello, Coming of the back from running the curl script to set the audio gain value/issue, when I was talking with poly support 2nd line I asked about a script to be able to reboot both the x50/70 and...
View ArticleRealPresence Desktop Provisioning
Hello I would like to know if it is possible to provision some configuraiton to the RPD via RPRM? (latest version) I would like to enable NoiseBlock on all RPDI tried via UC Management by adding a line...
View ArticlePoly X30 and MS Teams stop presenting when TC8 enters standby.
Hi all,We have a Poly X30 with a TC8 running on MS Teams.When we are presenting via the HDMI ingest, the TC8 goes into standby (screen turns black).This happens every 10-15min but when this happens it...
View ArticleCropped Image Monitor 2 Poly OS 4.0.2 MRToA
Image from monitor 2 when the MTRoA equipment is in a call appears cut off.Without being on the call, the image appears normal.Is anyone having the same problem?Poly OS 4.0.2-384012 + Teams App...
View ArticleCannot invite externals on TC8 / Studio X50 initiated Teams meetings.
Hey guys, When starting a new Teams meeting from our TC8 / Studio X50 we run into the problem that we can only invite local users in our 365 tenant. Is there a way to send invites to external users...
View ArticlePoly Trio C60 and Poly X50 pairs but C60 not audio device
Once the C60 is placed in device mode and pair able to pair with X50 but the audio is not coming from the C60 as expected. In addition, in the audio output of the X50 studio menu phone audio is not an...
View ArticlePoly X50 HDMI 1 to HDMI 2 CLI ?
Hello, I would like to know if its possible to switch HDMI1 to HDMI2 on the Poly X50 ? Maybe its possible with a command by the SSH CLI ? Why ? My HDMI1 is Broken and i have only 1 screen on the Room....
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