Good day,
Setup:
a) In our main office, we have a Polycom HDX 7000 which is connected to a monitor.
HDX 7000 -> DVI/HDMI adapter -> HDMI cable -> monitor
A notebook is also connected to the HDX 7000 in order to share content.
notebook -> HDMI cable -> DVI/HDMI adapter -> DHX 7000
b) In our subsidary A, we have a RealPresence Group 300 connected to a TV.
RealPresence Group 300 -> HDMI cable -> TV
c) In subsidary B, a notebook is installed with RealPresence Desktop application.
Situation/Problem::
Whenever there is a video-conference, subsidary A and B will call in to main office.
There is no problem with this, main office can see and hear both subsidary A and B; vice-versa.
When main office shares contents from the notebook,
subsidary B (RealPresence Desktop) is able see the shared contents.
However, for subsidary A (RealPresence Group 300), a message "Receving Content" is shown briefing on the TV, then a gray screen is displayed. The PIP (camera view of our main office) is working and can be seen on TV. It is just the content from the notebook cannot be displayed.
1. Subsidary A said that they were able to view shared content before. But they cannot remember when exactly the problem occurs. And they only reported the problem much, much later.
2. I was not involved in the initial setup nor the maintainance of the system. So I cannot be sure whether someone changed the settings on HDX 7000 that cause this problem.
3. I understand that RealPresence Group 300 cannot share content directly and need to use People+Content IP installed on a notebook.
But RealPresence Group 300 should be able to receive contents from anther Polycom device, correct?
4. Based on what I described, it is possible to narrow down where the problem might lies?
- firewall settings?
- the DVI/HDMI adapters?
- HDX 7000's settings?
Thank you for any suggestions.