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Poly X50 + BARCO - low webcam quality
Good afternoon everyone.I Got problem with Poly camera resolution during USB connection between POLY - BARCO.Firstly i've used Barco CX30 but that got limit of resolution of wideo too 720p.Now i've...
View ArticleX30 Setting monitor resolution
Hi I have Studio X30 software version 3.14.2-378005 and want configure monitor settings via system web interfeace (change from automatic resolution to 4K) but this option is disabled. In previous...
View ArticlePoly X30&TC8 - Paring with wifi
Hello guysScenario:1. Poly X30 uses only wifi2. TC8 uses Ethernet3. Provider Mode: PolyOS & Zoom RoomsHow can i pair them?
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[Software] Poly Studio X and G7500 PolyOS 4.0 was released
Hello all, the long-anticipated Poly OS 4.0.0-376092 was released. !!! PLEASE NOTE THIS POST IS A LIVING DOCUMENT THAT WILL BE UPDATED THROUGHOUT THE DAY !!! POLY VIDEO OS 4.0 SOFTWAREIMPORTANT:After...
View ArticleV4 PolyOS live!
At last! https://www.poly.com/us/en/support/products/video-conferencing/g/g7500
View ArticleHave trouble setting my second dual-monitor Polycom HDX4000 display up
Dear community members, I am writing to share an issue that I have been experiencing with the setup of my Polycom HDX4000 monitor as my second dual monitor...
View ArticlePoly Studio X30 - Microphone Options
Hello, We currently have a few Poly Studio X30 units deployed. What are our options for an external microphone(s)? Some searching shows results to be certain Trio units and an expansion microphone...
View ArticleX50 - what are the USB ports for?
HiI'm looking into the X50 and cannot find anything conclusive as to what the USB-A and USB-C sockets on the rear of the X50 are used for.I'm particularly interested because our conference room cable...
View ArticleX50 / X30 Pairing with TC8
We are installing X30 and X50 endpoints on a corporate network, with many network segments and switches. In several cases, we have installed an X30 or X50 with a TC8, and the endpoint is unable to pair...
View ArticleAdding a 2nd touchpanel to an MTR
I've a client asking for a 2nd touch panel control to be added to their Poly MTR on a specification. I previously specified a Lenovo Core (MTRoW) and a GC8 and my understanding is that a 2nd GC8 is a...
View ArticleQuestion on content share options
Had a question on if it is possible with a dual screen set up when sharing content on a poly device to be able to set up as a dual screen content like you would get with a PC where you can extend the...
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GROUP 550 color issue
the PC content color has problem, PANTONE 3292C logo looks blue。the pure black background looks a little white。the PANTONE 413C grey looks white。 how to solve this problem， thanks very much。
View ArticleEagle Eye IV not recognised by G7500 on reboot
Hey there, since updating to Ver 4.0.0.376092, the G7500 constantly does not recognise the Eagle Eye IV. To fix it, I just unplug the cable and plug it back in and the camera is recognised. Video...
View ArticlePoly OS 4.0 Microsoft Teams
Does anyone know why Microsoft seemed to pull the 4.0 release? In the teams admin portal it's now showing that the firmware should be 3.14.1.374010 vs 4.0.0.376092 for all my X Studios, X30, X50 and...
View ArticleX30 Outlook 365 Calendar Service
I have been trying to get our X30 system to use the Calendaring Service but it fails to register. We use O365 products and I have bee unable to find a solution for this issue. I am hoping someone can...
View Articlex50 fail to boot
I have an x50 that is out of warranty and is failing to boot. No LEDs or video output when power is applied. I've already verified that the power supply works with another x50 in the building so I'm...
View ArticlePoly TC8 does not ring the Teams call making it impossible to join the call -...
Poly TC8 equipment does not ring any incoming call from any Teams user, making it impossible to join a meeting.Teams App 1449/1.0.96.2023031201 + PolyOS 4.0.0-376092
View ArticleTC8 Slow on Poly OS 4.0
Hello,We are using an X30 system with a TC8 in Teams mode. We have updated it to Poly OS 4.0 and since then the TC8 performance has been very slow. It takes a number of seconds to respond to button...
View ArticleAny found issues on X70 with OS 4.0
Hi all, Has anyone experienced issues after upgrading the Poly X70 to Poly OS 4.0? I am currently using Device mode and am hesitant to upgrade if there are known issues, especially since downgrading...
View ArticleMonitoring Poly Studio X
Hi !I am trying to find a way to monitor some poly studio X50 and X30 devices. Does anyone know if it's possible with prtg or centreon? And which one would be the best option? Thank youKuroe
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