How to check last reboot on End Points
Hi All, Please let me know if we can check the last reboot or the running time of the video system. Thnx
View Article8000 HD loses login credentials
This has been going on for a while. We upgraded the firmware last Jan/Feb. Thought that resolved it, but I can't login again. I've power cycled the units routers, modems... I do not want to do a...
View ArticleCalling xxxxxxxxxx@ip_address?
Hi, I have HDX 9006. The other day, I had to make a video call using a string like this: xxxxxxxxxx@ip_address Usually, I would just input ip_address, but this time, I had a long string xxxxxxxxx (some...
View ArticleGroup 310 - IP 7000 Multi Interface Module
Hello, Can anyone confirm or deny an integration using a Group 310, IP 7000, the IP 7000 Multi Interface Module, and 2 digital arrays? I have read that the group 310 only supports an IP 7000 and 1...
View ArticleRPG 500 and Zulty's MXMeeting
Hi all, I have a RPG 500 setup that I want to be be able to use to contact (voice/video) a US client, however, they use a system called Zulty's MXMeeting. I have been advised by other sources that it's...
View ArticleWhat password for IP test site at 140.242.46.55?
Today, when I tried an IP connection to 140.242.46.55 (EMEA Test number at UK), I got the "password" dialog! Yesterday or the day before, I tried the same site but I didn't have this dialog. Someone...
View ArticleHDX 3.1.11 Dropping calls to MCU around 50 Minutes
I have the new 3.1.11 installed on a HDX 7000, 8000 and 9000. All are disconnecting around 50 minutes while dialed into my Cisco MSE 8510 MCU. I have multiple other systems on Software 3.1.7 and...
View ArticleDTMF dialing meeting ID for BlueJeans & Zoom cloud meeting connection
When dialing into a BlueJeans or Zoom meeting from our HDX 6/7/8000s if you don't dial the meeting ID fast enough, it will "freeze" & you'll have to press # to re-enter the meeting ID all over...
View ArticleReplace Eagle Eye HDX Camera?
So this has been asked several times. We run two technologies side by side in our conference room. Polycom HDX systems and Zoom Cloud Conferencing. To do this, we would need to have two cameras....
View ArticleTransfering multipoint
Hi, We have an HDX 9000, which had multipoint option enabled, out of order. We would like to know if the keycode for the multipoint option can be reused or tranferred to another HDX? Thanks
View ArticleRP Destop 3.7 and SX20 TC7.3.7
Since updating to latest RP Desktop and mobile, Video playback on RP is a slide show of 1 to 5 FPS from SX20. SX20 does not have an issue. Attempted SIP and H323 both have similar results. This issue...
View ArticleVVX 1500 Registration to DMA, H323 not SIP. Possible?
Good day AllHas anyone been able to successfully register a VVX 1500 to a DMA on H323.I am working with the phone with a Sip registration for the PBX system and would like to register the H323 portion...
View ArticleHDX and multipoint option
Hi, I'm wondering if any of the HDX has the multipoint option enabled by default without the need to make additional order to buy it separately. Thanks
View ArticleHDX 7000 content sharing - auto-share setting?
Hello - we have a mix of HDX 6000/7000/8000 units in our environment. We're trying to simplify our User experience by having content show up automatically when a laptop is connected to a unit. I can...
View ArticleHDX 8000 switch to another call (CRITICAL)
During the ongoing conference HDX 8000 switched to another conference without disconnection. System details: HDX 8000 HD Rev :BRelease - 3.0.3.1-19040No Multiparty licence installed MCU 01 Details:...
View ArticleHDX 7000 Camera Issues
I currently have an HDX 7000 running System software version 3.1.7-48092. When the camera "wakes" up it takes a good minute for it to spin forward and fully focus. Is this due to the older firmware...
View Articlepolycom hdx 700 group microphone integration with tesira server
Can you help me please, how can i integrate HDX 8000 or HDX group 700 microphone arrays with Biamp Tesira Server?
View ArticleLocal Content View Realpresence Group 700
We have installed a replacement Group 700 that we cannot get local content to be displayed locally when sharing during a call. When I set content to be shared and check the PIP settings, I cannot get...
View ArticleCable for connecting Cameras EagleEye III EN POLYCOM GROUP 310
I need to connect a camel EagleEye III IN A POLYCOM GROUP 310 What special cable do I need?
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