Real Presence Group 310 disconnects from Lync 2013 Conference
I have a client with a RealPresence Group 310 that is signed in to a Lync 2013 account. When then are dialled in to a Lync 2013 conference the call will disconnect after exactly 44mins 50 seconds each...
View ArticleCX5500 Part Number Needed
Hello I haven't dealt too much with these, but trying to find a part number for the CX5500; the actual unit that sits on the table with the camera, mics, speaker, touchscreen built in. I'm assuming the...
View ArticlePolycom Touch Control Unit Software Upgrade
Hi, I have recently upgraded our RGP 500 to SW version 6.1.0 and now need to update the Touch Control Unit from 6.0.0 to 6.1.0. I've looked through the admin settings, the only option for software...
View ArticleTMS will not reconnect HDX 8000 endpoints to a scheduled conference
Hello, We are using TMS 15.2.1 with a number of HDX 8000 endpoints - all have firmware 3.1.11 With our current setup if I have a scheduled conference through TMS that has a Cisco and Polycom endpoint...
View ArticleGroup 500 with 4 Ceiling mic arrays
The Ceiling mic data sheet seems to imply that the Group 500 can connect up to 4 ceiling mic arrays but in my understanding it is only 2. Is this then only acheivable by integrating with Soundstucture...
View ArticleVSX-7000A License Software key
I can not turn on the video conferencing device. It stays this way. Software key ? can you help?
View ArticleHDX7000 and multiple micophones
HI,We are having our boardroom refurbished, and I have been asked to investigate elegant way to improve voice capture for our POlycom HDX7000 unit. Current we have a single Polycom 2215-23327-001...
View ArticleRPG video sync detection and notify
Hi all, Enpoint is an RPG 500. Is anyone able to tell me whether there is any API notification (e.g. sysstatus, sysalerts...) which will tell me when video sync is detected on an HDMI input? The...
View ArticleREST API option within the application configuration of Trio 8800 - purpose?
Hi, I am searching for options to gather information (to monitor) from our deployed Real Presence Trio 8800 and later the Group series. Actually I am looking into the 8800 model for the REST API option...
View ArticleAll Group Series Endpoints dropped from call
Call Events indicate a RAS disengageRequest receiveddisengageReason:14116 Would like to know what triggered the disengage request that caused all endpoints to be disconnected
View ArticleRPG 500 + SFB Video call with more than one SFB participant
Hi, We have a RPG 500 with SFB Online working great when a video call is made from the PRG 500 to a single SFB user. However, when trying to have a conference video call with the RPG 500 + 2 SFB...
View ArticlePolycom HDX 6000 need remote control and camera
SO where can i buy this? Been googling for a houre now no place i can find this. So if the camera and remote control get missing or broke i have to buy a complitely new one?... Sorry just irretaded.
View ArticleRealPresence Desktop Deployment with Default of H323?
Hi, I'm looking for a way to set the default dialing preference as H323 in the RealPresence Desktop client (Version 3.7). I have tried looking at Provisioning Profiles on the Resource Manager but this...
View ArticleGroup Series 500 Certificate Error
When I access the web interface via IE 11 I get "Certificate Error". It doesn't really bother me but I have a customer with the same issue and they want to know why.
View ArticleVSX7000 - Video Output Converters/Adapters
Dear,I wonder if it is possible and if there is an adapter or converter on the market for the following scenarios:- VSX7000 - S-VIDEO output for HDMI- VSX7000 - VGA to HDMI outputExample:Option 1: VGA...
View ArticleHDX 8000: Near-end Echo Issue
Good Day guys, I have a polycom HDX 8000 that is experiencing Near-End echo( own site). It should also be good to let you guys know that my system is hooked up to a Polycom soundstructure C16 and that...
View ArticleReal Preseence Group Series 500 disaply
Hi, I have a group series 500 connected to 2 screens. When on a video call a small dial icon with a 1 is dispalyed in the top left of both screens.There were 2 other participants on the call, audio...
View ArticleUnable to initiate a Webex call from my standalone RPG500 possibly due to...
Hi, I am experiencing issues with the Cisco Webex platform that we use for VMRs, I'm having an issue where my standalone RPG500 systems are unable to initiate a meeting. If a meeting is already...
View ArticleRPG 700 - frequently installation of MPTZ_10_11 drivers
I have an RPG 700 with two cameras - Eagle Eye IVs on camera 1 & 2. Seeing stability issues with the device Particular problems include:- Cameras "disappearing" from device - particularly camera 2...
View ArticleDimension Drawing for HDX9000
Dear All, Does anyone have the dimension drawing for HDX9000 or knows where I can find the drawing? P.S: I want the PDF or DWF file... Many Thanks
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