mptz-7 camera stand by led
Hello all, I am using HDX 9000 with mptz-7 eagle eye camera. Suddenly,the camera stopped working,when i powered the unit on the camera leds power and stand by were flashing. HDX 9000 is running 3.0.5...
View Articlepolycom gs 500 and eagleeye director camera won't wake up
The Cameras will not wake back up after the system goes to sleep. Has any one seen this? The GS 500 is running SW 6.0.0
View Article[NEW] Polycom Interop Solutions for Zoom Environments
Both the Polycom RealPresence GroupSeries and Polycom Debut can now be used with Zoom More details can be found => here<=
View ArticleRP Touch w/ Group 500 - Address Book Dialing Fails
I opened a ticket but I'm curious if anyone is seeing what I'm seeing. Group 500 - Release - 6.0.1-340040RP Touch : OS: 2.0.0-198 Panel Software: 6.0.1-340040 When dialing from the address book...
View ArticleConfigure Polycom HDX8000 Standalone
Dear AllI'm new client to Polycom communicty ,i need your help for configuration Polycom HDX 8000 as standalone .I have two seperated Sites ,at every site we have one HDX8000 will be configured with...
View ArticleThe sourse menu on the camera3 has been disabled.
i am using hdx7000. but The sourse menu on the camera3 has been disabled.(system -> admin settings -> camera -> camera3) so i'm not setting up people and content from the sourse menu how do i...
View ArticleUnable to share content on HDX 4000
I am using HDX 4000 model.Some times before, i had to factory reset my unit. since then, I am not able share content through PC. When I press content button on keypad, it is showing content for few...
View ArticleHDX 7000 Has no video after Factory Reset button
Hello, I am having an issue with no video on an HDX 7000. I followed the instructions for a factory reset, using the power button and the reset button, as instructed, however when I did, the screen...
View ArticleHow can i factory reset my VSX 7000 NTSC without admin password.
Hi you guys, please tell me how can i reset my polycom, i dont know what is wrong but it can not display to monitor. When i restart it, it displayed from Polycom camera for a several seconds and the...
View ArticlePolycom RPD Issue with new firmware
Hello team, May I know is there any known issue of new version RPD? When I use version "RPD-release_3.7" with my Yealink T49G, video from the other side can't be seen. Downloading to previous version...
View ArticleRegister to O365 with On-Prem Mailbox?
Hi, I'm struggling a bit to find information on what mailbox options are supported when registering group series to Skype online (yes, I understand qualification is pending). Specifically can I...
View ArticleGroup 500 dual screen - Configuration
Hi,I have G500 with 2 screens.We like to present in this way:In call- 1 monitor willl show Far snd the second - ContentNot in call - both monitors will present the content. Is it possible, what is the...
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[Release] Polycom Pano
Product: Pano v1.0 along with the Pano App Please see the attached Release Notes for more information Description: Just add Pano to any monitor, and meeting attendees can share content quickly and...
View ArticlePolycom RealPresence Touch - "Update Available" but there is no new update
Hello there, i've updated the Touchpanel to 2.1.1-225 (6.1.1-370108). After every restart, there is a popup on the touchpanel which means "Update Available - A newer version of this application is...
View ArticleRecording VC Endpoints on the Network
Hi All, I'm looking for a way of recording a large number of VC endpoints then collect the data in the a central respoitory. Full aware of the Media Suite, but the large downside of that is that it...
View ArticlePolycom RealPresence Desktop
HI, I just download Polycom RealPresence Desktop into my laptop then try to connect on LAN its work fine both Audio & Video but when i try to call on my friend on his REAL IP only audio is...
View ArticlePPCIP Uninstall Silent
Hello everybody, I found in the forum silent install, but for my enterprise, we have necessary a silent uninstall. When i use commande :"C:\Program Files (x86)\InstallShield Installation...
View Article[Realpresence Desktop] Problem with the button to accept connexion
Hello, I have a problem with Polycom RealPresence Desktop software.After enter the IP address for local videoconfenrencing, the client can't click on the button "Agree". The button is inactive. Same...
View ArticleCan we control Power On and Off feature of TV monitors from Codec ?
Can we control Power On and Off feature of TV monitors from Codec (HDX or Group Series) ?
View ArticleRealpresence Desktop: Bulk contacts import or importing contacts from other...
Hello there! So our organisation makes use of various Polycom products across the country. We have some Polycom Group Series 500 & 300 in our bigger offices, and Polycom Debuts in our smaller...
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