Content appearing On and Off on Polycom Group 500
Hello, We have Group 500 series polycom installed.Its been a week that it does not show content sometimes.We have tried restarting the system but it did not resolve the issue.Here are the details of...
View ArticleI don´t get to do a Content Share (RealPresence Group 310)
Hello all,In my work, I have a Polycom RealPresence Group 310.I don´t get to do a Content Share.I do the following steps:- My laptot or desktop are connected to the RealPresence Group Series system;- I...
View ArticleGroup 310 registered on UCM 12 only internal calls
We want to register some group 310 to UCM.Internal calls are working fine.Connection to Cloud Service provider like BJ doesn´t work. I get an Error when dialing out. I see the call is routed out with...
View ArticleVSX7000
I have some vsx 7000 reach software bad. I tried load softupdate 8.0.3 and 9.0.6 - need key. its polycom have sn 82051505C1D8AK , but on TV sn 80995205C1D8MK Pls help me, to restore it device
View ArticleEagle Eye Director II - tilt degrees
I have tried to find in the documentation available in the different portals of polycom and I could not find the range in degrees (°) of inclination (tilt) of the cameras used in the system eagleeye...
View ArticlePoly 8800 with Visual Pro - Unable to Pair when in teams
Morning, I have a new 8800, Visual Pro, and Eagle Eye 4x that I am very new to. When I'm in skype or generic "profile" the 8800 and Pro are paired without issue and I see this reflected on my single...
View ArticleMultipoint Key Recovery
Hello!Our company uses the Polycom HDX 7000, which was purchased 7-8 years ago. Some time ago, due to problems with power supply, the settings were unexpectedly reset to the factory settings and after...
View ArticleBurn Firmware as Factory Default
Hi all. In relation to the VisualPro units (so, essentially still the Group Series devices), they are shiped from the factory with a base firmware version. If a VisualPro/GroupSeries needs a factory...
View ArticleRealpresence 500 drop call after 2h 11mins 17 sec
Hello, We installed a new polycom system in one of our office, and the realpresence 500 drop every call after 2h 11min 17 sec.I checked all the sleep mode : Admin settings / System Setting / Call...
View ArticleDefault Calendar on RPG500 with PTC
Is there a way to change the default calendar the Polycom service connects to on Exchange? It currently goes to the main calendar of the account, but we would rather like to have it connected to a...
View ArticlePolycom HDX ne (Russian) firmware change
How to change on polycom hdx ne (russian non encryption) firmware versions to standart firmware?
View Articlepolycom realpresence group 500 options
I am having group series 500 video conf. device @ my company . i want to know the best possible options to setup and avail conferencing solution for the company with this system, without using and...
View ArticleTrio 8800 with VisualPro and dual local content
Hi. It it possible to setup VisualPro to display local content via HDMI on one display and another loacal content on second display via Trio8800? Thanks.
View ArticleBlack Screen when calling with Klood
Hello, We tried to lauch a klood conference this morning : we get a black screen and we cant see or here nobody, but it seems others people see us and hear us. How could I fix it ? Thank you.
View ArticleNeed API Webex manual dial Command for HDX Series codec to integrate with...
Dear Team, Please help to get the API Webex manual dial Command for HDX Series codec to integrate with Crestron CP3. Thanks & Regards,Sivachandran S P
View ArticleGroup Series Codecs - Rest API published
Is the REST API published for the Group series codecs? ThanksSean
View ArticleDirectory Server (microsoft) RPG 700 failing but SIP ok.
HI AllWondering if someone has a solution. We have an RPG 700 using Skype on prem account. All are ok except Directory Server registration is failing. Usually if this is failing, the SIP...
View ArticleH.460 and Trio 8800
Hi All, Does anyone know if or when h.460 firewall transversal will be supported ? I'm looking to use the trio's as h323 endpoints on a Starleaf set up. any thoughts?
View ArticlePolycom RealPresence Group 310 Unable to join Skype for Business Meetings
We have 4 polycom realpresence group 310s that all show green under diagnostics, however, when we attempt to join a Skype meeting via the polycom realpresence touch tablet, it errors out with a message...
View ArticleWhere i can get a initial Key Code for my codec?
Hi.I have a Polycom Group 310 codec with Release - 4.3.2-260007. SN: 82152844739FDPI`ve started factory restore from USB with fully zeroized flash, and i need install initial software Release -...
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