Video call between HDX8000 and Trio 8500
We are trying to figure out how to enable video calling between an HDX8000 and a Trio 8500 (with Visual+). The Trio 8500 is working fine for Skype for business video call. However, we cannot do an IP...
View Article[Software] G7500 Version 2.1
Hello all, we just released software 2.1 for the new G7500 Product Poly G7500 v.2.1, with associated software link and documents, is available on the G7500 product support web pages...
View ArticleRealPresence Group Series 500 or 700 unable to call Zoom meetings via SIP...
Hi Folksour RealPresence Group Series 500 or 700 unable to call Zoom meetings via SIP address....."unable to complete call...". But it is able to join zoom meetings via dialing h.323 IP or One-click...
View ArticlePano Updates Custom Server URL
Is the Pano updates Custom Server URL documented somewhere?I have searched the Pano administrator guide and the KB for information as to the directory structure etc., but have been unsuccessful.
View ArticleRealPresence Group 500 Dual Screen
HiTrying to setup an inherited RealPresence Group 500 setup with Dual Screens.I can see various screen options including Speaker, Speaker and Content, Content only, Me etc. I have managed to setup...
View ArticleGroup Series 310 Content appears as video in Skype for Business
Group Series 310 6.2.1.2-590033 with CubeCamSkype for Business on Prem When in a multiparty Skype for Business meeting and the Group Series shares content, the content is displayed in the SfB meeting...
View ArticlePolycom Trio / VisualPro / EE Producer won't "sleep"
Trio 8800: 5.9.0 (AD)VisualPro: 6.2.1.2EagleEye Producer: 1.2.2 Hi, I have a customer using multiple Trio 8800 with VisualPros and EE IV (x4) Cameras.Some of the trios are in Executive offices and...
View ArticleVSX7000 Firmware v8.5
Where can I download firmware version 8.5 for VSX6000/VSX7000 ? Maybe someone saved the file?About 2 years ago, the firmware was on the website, now there is only version 9.0I have a "Upgrade Key Code"...
View ArticleTrio 8800/VPro/EE Producer Tracking Framing Mode
I have an issue with the EE Producer tracking framing mode on the Trio 8800 with VisualPro.As soon as I disable the tracking on the Trio end re-enable it on the touch screen, it always switches to...
View ArticleHow to Remove Connection URI displaying on Trio for Line2 for RealConnect ?
Hello, Is there a way to remove the long URI from displaying directly on the Trio whilst the Trio is in a Realconnect call. I manage to remove the connection URI from displaying on the visual+ box...
View ArticleHow to change Line 2 Icon on Trio ?
Hello, Does anyone know how to change the icon for the different lines on the Trio? For example the icon for Teams meeting button with Realconnect. Regards, Joe
View ArticleCan we setup Realtime Group 310 as standalone ?
Hi all, Im new in this forum and Polycom RealPresence Group products, I want to setup a new RealPresence Group 310, so I want to know if we need a SIP Server or Skype login to make group 310 working ?...
View ArticleRealPresence 300 and 500 unable to locate the server for calendaring
I have reviewed the FAQs in this forum and am hoping for a suggestion that will put me in the right direction. I have two RealPresence units in Washington and two in London. We were recently fortunate...
View ArticleJoin skype meetings
Hello,We use a Visio system with Realpresence Group 500. All configuration is correct and working (including sip server and calendar service) and the firmware is up to date. Skype mode is enabled and...
View ArticlePolycom RealPresence Group Series 310 [Software problem]
Hello.During a factory reset, the RealPresence Group 310 series system displayed an error.Now when i turn it on - it gives the message "loading please wait", then black screen and again message and...
View Article[Software] HDX 3.1.14
Hello all, we just released Polycom® HDX Series Software v3.1.14, with associated utilities and documents on the HDX Series product support web pages for download. What is included in this...
View Articlepolycom Group series 500 factory reset with API Command line
Hello Poly , Is there a API command line that will perform a factory reset has good has the phisical factory reset Thank you Eric
View ArticleRMX-2000 Hard Drive Failure
Hi, The SSD Hard drive in my RMX-2000 has died. Can i just replace it with a new unformated drive? Or does it need to be formated with NTFS/FAT32? Does it need to be a special hard drive with Polycom...
View ArticleBest Practices for Polycom GS 500
Hi, Good Day. What would be the best practice for Polycom GS 500 for power management?1. Would it be recommended if I will not turn off the device when not in use?2. Would this create damage in my...
View ArticleEgaleEyes fixed on SH
I want to fix a eagleEye Director camera on a Hub surface but there are no holes on the Durface Hub to fix it. Has any of you ever attached an EagleEye camera to a Surface Hub?Best regard,
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