RealPresence Trio 8800 with VisualPro
Hi,I would like to ask you. Did someone try Trio8800 with VisualPro and cam Logitech C930e? In datasheet from VisualPro is not supported this cam. But how is possible that so simple cam not working...
View ArticleRPG 500 fails to boot up, shows black screen after Polycom logo startup
Hello Community, We have a RPG 500 that fails to boot up. All we just see is a blank (black) screen after the Polycom logo displays after startup. The indicator led flashes blue for a few seconds and...
View ArticleCan CX5100 use as Video conferencing endpoints?
Can CX5100 use as Video conferencing endpoints?
View ArticleVideo output issue in Group 700 (jerky behaviour)
Dear All, I have a customer with the video issue. the video is showing jerky EditModel:RealPresence Group 700Hardware Version:20System Software: Release - 6.1.5-360613 i hav attached a short video to...
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[Hardware] Poly G7500
Hello all, we released today the Poly G7500 Product Announcement:Poly G7500, our next generation video codec, with v.2.0 software is released and was publicly announced at InfoComm. The associated...
View ArticleI cannot access my polycom hdx 7000
I am employeed at an institution as system administrator when I arrived I found a polycom hdx 7000 used for Video conference; due to unknown cause the system crushed and was displaying nothing lather...
View ArticleRealPresence 700 Modern Authentication for Calendaring Service
Hi - I cannot get the calendar service to register after migrating the room mailbox to Exchange Online. We use Modern Authentication, with legacy auth disabled altogether for our 365 workloads, and it...
View ArticleIssues with Polycom codecs sharing to a Mac using Skype
Ran into some weird issues. Anyone run into the following scenario? It only affects macs. intermittent issues when sending in room pc content. After troubleshooting with another Polycom, a windows...
View Article[Software] RealPresence Group Series 6.2.1.1 has been released
Hello all, RealPresence Group Series 6.2.1.1 has been released The release supports the following: Version 6.2.1.1 of the Polycom RealPresence Group Series system softwareVersion 2.1.0.5 of the...
View Article[Software] RealPresence Debut 1.3.2
Hello all, we released RealPresence Debut 1.3.3 RealPresence Debut Software Version 1.3.3Release Notes (PDF) 138 MBJun 13, 2019 Debut V1.3.3 is a maintenance release to address critical customer...
View ArticlePolycom group 500 and 300 Audio & Video capture
Hi, I am check the audio and video capture from Goup 500. I know that PolyCom have product for video capture for storage. But I still want to know does it have any 3rd parties capture devices list...
View ArticleGroup 500 with Skype for Business dial in as a guest
Hi,I have a question about our Polycom Group 500 with Skype Interoperability Licence. We configured our Group 500 to work with Skype for Business (on premise) and it works fine. But I have a question...
View ArticleRealPresence not registering to sip server after 6.2.1.1
Hello, I updated my group series to ver: 6.2.1.1 and now the Skype for business won't register to the sip server. I already verified the username and password on O365 which all works and I have tried...
View ArticleInterdomain calendar dialling with Polycom G 500 ver 6.1.2 registered with on...
HiWe have an issue with one of our client with G500 integrated to on premises SFB server.Version is 6.1.2.Callendar and Directory are hybrid.We are able to call any user within the domain.But we are...
View ArticleUnable to use the panoramic view (CX5100)
Hello,after upgrading our Skype for Business user-accounts to Teams Only, we were unable to use the panoramic view with this device (CX5100) The product page confirmed our...
View ArticleUploading RPG background image on 100 endpoints at once
Hi,I have big fleet of RPG devices.Is there any posibility to change background image on all at once ?Every time my company changes background image i have to upload it on one for each device. This can...
View ArticleMore issues with Polycom RealPresence Group Series Upgrades - 6.2.1.1
I have upgrade failures occuring over multiple RealPresence Group 700 endpoints trying to update from 6.1.7.2-510016 to 6.2.1.1-570046. The issue is eerily similar to that encountered in this Polycom...
View ArticleGroup Series Skype Network Quality
Does the "Network Quality" settings in a Group Series have any affect on a Skype video call through a codec? Far end Skype users (PC client) are experiencing poor video quality issues when near end...
View ArticlePolycom Group 310 Series Speed Dial Limitations
Hi, I can add 5 speed dial on Polycom group series videconference device. What is the limitations. How can I add more speed dial number from web interface.
View ArticleRealPresence Group Series 500 Failing Registration
Hi all, We noticed that our GS 500 cannot register with office 365. The Device is on Firmware version 6.2.1-540239 . Looks like Microsoft keeps rejecting connections from the device. See logs and...
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