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HDX 4000 - no remote video through firewall

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HDX 4000. When I call any remote endpoint I can connect but do not get any audio or video from the remote endpoint. I only have one "real" person to whom I can connect and they report that they get no video or audio from me, either.

 

If I connect to an endpoint (I tried with the Polycom trial software) I can establish the connection without difficulty.

 

This tells me that it is likely to be a firewall issue, but my firewall is configured to allow the traffic. Through. I can see that the TCP connection is established, and that I am sending UDP packets, but am not seeing any traffic, UDP or TCP, returning from the remote site (using packet capture on the SonicWall).

 


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