how to prevent eagleeye-director-ii anto entering sleep mode when not in a call
How to prevent eagleeye-director-ii anto entering sleep mode when not in a call
View ArticleReal presence group 500 unable to connect after software update
Hi, We are using Polycom Real Presence Group 500 VC with 6.0.1 software version, yesterday our product partner suggested to upgrade the software for better performance, so the software upgraded to...
View Article[HDX7000] Call disconnected issue
Dear team,My customer using the HDX7000 codec and have a one issue.They using the h.323 dialling conference, but somtimes disconnected call.And they can see that popup "Far site has disconnected".refer...
View ArticleHDX 7000 Connects but no incoming video/audio on our end
We have the HDX 7000 HD running Software version 3.0.1-10628 and it's been running fine without a hitch for a while. Recently, when we place calls, the other party can see/hear us but we get black...
View ArticlePolycom RealPresence Debut with Webex
How can I integrate my Debut with Webex, aside from making a call to a Webex meeting?
View ArticleRP desktop can't connect to CMA 4000 directory
Hello all, I have migrated from CMA desktop to RP desktop (registration to CMA 4000),the clients registers to CMA4000 but i can not see the directory. If i make a point to point call,it works,also...
View ArticleSkype public ang group series video call
Hi everybody, I have just a little question and I searched for a response on this forum but didn't find it.Is it possible to make videocall between Polycom group series and Skype public? It works...
View ArticleRPG 500 auto update
Hi, So I had a strange incident with one of our customers RPG 500 environments.This Monday all of their systems decided to update themself with no input from any of the system admins. Since they did...
View ArticleError Code Pop-Up When Update Group 700
Hi,When start system software update for RPG 700, I notice after 50% update is working error code is a pop-up ( mars-plcm-root.tgz-6.1.7.1-490019 )Pls, help me find this solution. Thanks.
View Article[Software] RealPResence Group Series 6.2.0.1 has been released
Polycom announces the new release of Polycom® RealPresence® Group Series system. This document provides the latest information on the following Polycom software:● Version 6.2.0.1 of the Polycom...
View ArticlePolycom RealPresence Group 310 and Cisco SX80
Hello Community!Is there any possibility to make telepresence calls between Polycom RealPresence Group 310 and Cisco SX80(with video and laptop screen sharing for presentations)?I have found...
View ArticleReset Room Password on VSX8000
We purchased a used VSX8000 from Amazon recently, as ours got fried by power fluctuations, and no one seems to know the room password and security mode is enabled. I have tried the serial number with...
View ArticleContent takes over
Hello all, hoping someone might have an answer. Have 3 Polycom codecs in our offices, 1 HDX7000, 1 HDX6000, and 1 QDX6000. Our HDX7000 has multipoint license enabled and we use it to host town hall...
View ArticleHDX 4000 - no remote video through firewall
HDX 4000. When I call any remote endpoint I can connect but do not get any audio or video from the remote endpoint. I only have one "real" person to whom I can connect and they report that they get no...
View ArticleProblem with more GS to see far camera during Skype Meeting and Sip calls.
Hi All,I have got this problem since some days: when i select the PiP layout during a direct Sip call with Skype for Business or during a Skype Meeting when i share content and i select PiP view in the...
View ArticleGroup series 500 - SFB online not online and no calls
We have a Group 500 series, and a SFB online interop license with the following details:Serial: 82164746E0A3CVSoftware: 6.2.0.1 We have successfully registered SIP, but are unable to make or receive...
View ArticlePolycom Realpresence Desktop (RPD) Windows Account Login
Hi All, I have installed a RPD in my Windows and entered license key. If another user login the same computer with another user account, he need to enter the license key again after open the RPD....
View ArticleCannot add 223.x.x.x in Polycom RealPresence Desktop (RPD) in Favorite
Hi All, When I add an IP 223.x.x.x in RPD favorite, it rejects because 223 and 240 to be used for multicast. However, multicast range is from 224.0.0.0 to 239.255.255.255. Is It a bug? For...
View ArticlePolycom RealPresence Desktop (RPD) cannot share destkop screen
Hi All, I have many Polycom Realpresence Group 500. Some has "Multipoint Video Conferencing" license but some has not. The share desktop icon is disabled in RPD if it connects to Group 500 which...
View ArticleGroup500 will not register on global adress book, i cant reset it too
HelloI hava group500 Release 6.1.7.1-490019 which has some strange issues:-In the webpage is states that it isnt registering on global address book Polycom GDS which my systems all use -it wont...
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