Group series call issue with business lined connections

When we call or recieve a group series endpoint with a dedicated fiber lined or business lined connection we have a blue background with a no camera image (Please refer to the attached image). The call gets connected and goes smooth to the endpoints with a broadband connection. Attached are log files (note: date and time may be wrong on VC end-point) and error's image.

Following are the two issues which I found to be similar, but with the camera error.

https://community.polycom.com/t5/Video-Endpoints/Eagle-eye-producer-giving-blue-screen-No-camera-image-with-group/m-p/80040?advanced=true&collapse_discussion=true&filter=acceptedSolutions,solvedThreads&q=group%20300%20blue&search_page_size=50&search_type=thread&solution=true&solved=true&sort_by=-solutionDate

https://community.polycom.com/t5/Video-Endpoints/Polycom-Eagle-Eye-IV-Camera-not-working/td-p/91027