Group series call issue with business lined connections
When we call or recieve a group series endpoint with a dedicated fiber lined or business lined connection we have a blue background with a no camera image (Please refer to the attached image). The call...
View ArticlePolycom abruptly rebooted
Past few days when we connect two or more Multipoint sites from Our Polycom, randomly Polycom abruptly reboots and all sessions get disconnected.Below is the Polycom informationRealPresence Group...
View ArticleNo video when joining a SfB meeting
Hi,We have 2 Group 310 VCs (V. 6.2.0.2) with SfB option we can't get to show video when joining a meeting. There is only audio and the display shows a crossed out camera. When calling a PC with MS...
View ArticleGroup Series / Centro - impossible to unmute with remote control during a call
Hello,We have an issue with GroupSeries and Centro terminals (we have about 25 terminals) :Sometimes microphones are stuck on mute position, impossible to unmute with remote control, the only way is to...
View ArticleNeed help with HDX 6000 software reinstall
Hi, I have a HDX 6000 has is crashing from time to time. I don't have a support contract but I'd like to just re-install the current version of the software on the HDX. My problem is the current...
View ArticleShare Content slow - Group Series 500
Dear colleagues, I have a Group Series 500 integrated with S4B, when I do a point-to-point from my Skype's user with the Skype's user of the GP500 to share content (my desktop), the GP show the content...
View ArticleGroup 500 - API Notify dropped
Hello, Would Group 500 logs show why the call status notifications stopped being sent? Full story - Crestron processor stopped receiving notifications on callstatus from the Group. Other responses...
View ArticleOne-way video to HDX 8000
We have an issue between two of our locations (L1 and L2). Each location has two HDX 8000 endpoints (E1 and E2). All calls are point-to-point from L1 to L2.When calling from L1 E1, calls to one of...
View ArticleAdding at&T complete string with access code in speed dail in gs500
Hi I am trying to add my complete string of at&T to my speed dail in GS 500 just at&T number followed by access code and host to gs500 speed dail Can some one done it before?
View Article[Software] HDX 3.1.14
Hello all, we just released Polycom® HDX Series Software v3.1.14, with associated utilities and documents on the HDX Series product support web pages for download. What is included in this...
View Articlepolycom Group series 500 factory reset with API Command line
Hello Poly , Is there a API command line that will perform a factory reset has good has the phisical factory reset Thank you Eric
View ArticleRMX-2000 Hard Drive Failure
Hi, The SSD Hard drive in my RMX-2000 has died. Can i just replace it with a new unformated drive? Or does it need to be formated with NTFS/FAT32? Does it need to be a special hard drive with Polycom...
View ArticleBest Practices for Polycom GS 500
Hi, Good Day. What would be the best practice for Polycom GS 500 for power management?1. Would it be recommended if I will not turn off the device when not in use?2. Would this create damage in my...
View ArticleEgaleEyes fixed on SH
I want to fix a eagleEye Director camera on a Hub surface but there are no holes on the Durface Hub to fix it. Has any of you ever attached an EagleEye camera to a Surface Hub?Best regard,
View ArticleIntegrating WebEx in Group 500
I've got a Polycom Group 500 series with a Real Touch. System Sofware Release - 6.1.7-450056 Whenever I try to connect to a Webex Meeting or Skype for Business via SIP or H.323 Extension (E.164) It...
View ArticleHDX 8000 power loss during factory reset boot loop
We have an HDX 8000. We were performing a factory reset when the unit lost power in the middle of the reset. Now the unit is stuck in a boot loop. It comes up to the splash screen and immediately...
View ArticlePolycom HDX 7000 the snmp server can not be started
Hello . Dear, I have 2 sets of hdx7000 with software version:-Release - 3.1.6-46064-Release - 3.1.0.1-31003On a device with an older version of the software, the start of the snmp server went without a...
View ArticleHow to change the logo that appears when turning the power on?
Good afternoon. I wonder if anyone knows how to change the logo that appears when starting the Polycom HDX 7000. The company where I work has changed its logo and so I need to make the change.Thank you...
View ArticlePolycom Pano Artifacting
Anyone else having significant artifacting when displaying a windows 10 device and using even a little bit of motion? Not having the issue when streaming from a mac...only windows 10.
View Article[Software] RealPresence Group Series 6.2.1 has been released
Hello all, RealPresence Group Series 6.2.1 has been released The release supports the following: Version 6.2.1 of the Polycom RealPresence Group Series system softwareVersion 2.1.0.5 of the Polycom®...
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