We have a Realpresence Group 500 (Software level 4.3.1) that has developed a problem with retaining its LAN IP and address book settings if powered off.
This is what happens step-by-step
1: You change the IP address from its current setting (e.g. 192.168.0.30) to a new setting (192.168.0.40) either via the remote control or web interface and the change is applied and you can call the unit on the new IP.
2: You change the address book/speed dial entries via the web interface and the change is applied
3: If the system is restarted (either via the power button or the web interface) the changes made in steps 1 and 2 revert to the settings that were there previously, (IP address 192.168.0.30), even though that is not a factory setting.
The device also will not factory reset, either via the remote control or via the reset button underneath. If you try and reset the system it simply restarts with the same settings.
Is there any way to fix this issue?