Realpresence group 500 does not retain settings after restart
We have a Realpresence Group 500 (Software level 4.3.1) that has developed a problem with retaining its LAN IP and address book settings if powered off. This is what happens step-by-step 1: You change...
View Article80 [HTTP] for Polycom 500 & 300
Hi AllI got a event about "Huge Denied Traffics Detected" in our firewall. That is about our polycom device went to 40.122.171.221 by port 80. I didn't find any function uses port 80. Anyone know about...
View ArticleCannot tick "Enable Polycom Touch Device" option in Polycom Group Series 310
Hi, i cannot tick "Enable Polycom Touch Device" option in Polycom Group Series 310,in the web configuration
View ArticleImporting Group Series MIB into PRTG
I've downloaded the MIB from a GroupSeries 310 and used the MIB Importer in PRTG by Paessler. When attempting to add a sensor from the resulting addition to the snmp library - the process cannot...
View ArticleRealPresence Resource Manager query
Hi there, My employer has 8 RealPresence Grpoup 300 and 3 Trio 8800 devices on the network. I'd like to monitor them in order to respond quicker to issues with device connectivity and devices being...
View ArticleHow to use Polycom Realpresence group 500
Hello everybody, 1st of all, I'm a newbie in polycom environment so sorry if i ask for sutpid question.I just joined a comany who bought a polycom realpresence group 500. I just updated it to last...
View Article[Software] Group Series 6.2.2-580140 has been released
Polycom® RealPresence®Group Series 6.2.2, with associated utilities and documents, is available on the RealPresence Group Series product support web pages...
View Article[Software] Polycom Pano 1.2.2 was released
Hello all, Product Announcement:Polycom® Pano 1.2.2, with associated utilities and documents, is available on the Polycom Pano product support web page...
View Articleeagle eye director ii - tracking via usb mode
We have recently purchase an Eagle Eye Director II for a conference room and it has trouble tracking the talker via USB mode. We have also a Trio 8800 which is connected to a docking station via USB as...
View ArticleCan't start my polycom Hdx 900
Hello,Can't start my polycom hdx 9000 anymore. I checked and all the connections are good but no way to start it when I press the start button nothing happens. Can somebody help me?Ps: it was working...
View ArticleGroup Series firmware upgrade
Hi,I have a group 700 series endpoint that currently has S/w 4.1. on it, I have version 5.0 available. However, It does not appear to read the firmware from the USB stick.I Can web browse to the IP...
View ArticlePano, original images for the homescreen?
Is there somewhere we can download the original home screen image?We wish to update it with more company specific information but wish to modify the very nice default image. Are the images stored...
View ArticleHDX 8000 not booting, gpp stat flashing
Just recently our HDX 8000 doesn't want to start up anymore. When the power cable is attached, the blue light flashes on and a small buzzing sound starts (just one buzz) and then the blue light...
View ArticleG7500 Wall Mount Kit
Has anyone been able to find a wall mount yet for the G7500 I see p/n 1725-85390-001A listed on the G7500 Mounting Kit setup sheet but I can't find it on the 10/2019 pricebook.
View ArticlePolycom CX5100 - Problems with Lenovo T460
Dear Support We purchased a Video-Conference-System CX5100.Now we got serious problems with the connection to our business-notebooks (Lenovo t460) When you plug in the USB in a USB 3.0 port, you can...
View ArticleG7500 + OTD cloud service
I installed a couple of day ago our first Poly G7500. I know that it shouldn't natively work with Skype for Business (we have Skype for Business online) but I would like to know if there is a...
View ArticleLonger Microphone Cable or Extension
We currently have the 50ft microphone cable for our Group Seris microphone but unfortunately that is still a 10ft shy of our needs. Doing a search, there doesn't seem to be any other cable longer than...
View ArticleDoes HDX7000 and HDX6000 support AAC-LP and OPUS in SW 3.1?
Does HDX7000 and HDX6000 support AAC-LP and OPUS in SW 3.1? Thx.
View ArticlePolycom HDX 8000 did not boot up and not show any display
Hi all, just want to confrimour HDX 8000 did not show anything after we reset ,i notice lan port keep blinking every 10 second, for video can refer on this link https://youtu.be/Bwl2aSICGQcjust want to...
View ArticlePoly G7500 Integration with SoundStructure
Hi,I cannot find any clear documentation on the integration of SoundStructure with G7500.According to Poly’s customer presentation the Poly Mic IP Adapter is needed for connecting SoundStructure to the...
View Article