We have recently purchase an Eagle Eye Director II for a conference room and it has trouble tracking the talker via USB mode. We have also a Trio 8800 which is connected to a docking station via USB as well. https://support.polycom.com/content/dam/polycom-support/products/peripherals/eagle-eye-director-ii/setup-maintenance/en/eagle-eye-director-ii-setup-guide.pdf (I have setted up the EED II like on page 8).
Is there a fix for this?