Hello all, I'm new here but hope that I did enough searching to not be posting a duplicate issue.
- Issue: After successful connection, within about 2 minutes my feed of the remote video will freeze. My feed of the of the remote audio still works and both audio and video are still in tact on the remote side. Sometimes after 5+ minutes the video will unfreeze, but it will generally freeze again after a few minutes
- RealPresence Desktop Version: 3.10.4.72927
- Protocol: H.323
- OS: Windows 10 on 3 different computers
- Internet Connection: wired with max download 100 Mbps and max upload 10 Mbps.
- Alternately 4G LTE
- What has been done:
- Tried to restrict call rate to see if it is a bandwidth issue: doesn't seem to be
- Confirmed with cable company that I'm not close to using entire bandwidth while on this video conference
- Tried connection on three different computers - results always the same
- Minimal packet loss. Connection will often stay at full green bars at the time it freezes, though if the connection goes to yellow or red, it will invariably freeze
- Tried my 4G LTE hotspot
- This seemed to work the longest before freezing
- Interestingly, when I tried downloading a bunch of things while on the hotspot and using the video conference, the video would freeze as above.. so it appears like it could be tied to bandwidth?
- Tried two different routers: Synology RT2600ac and TP-Link TL-R600VPN
- No difference in results. Perhaps the TP-Link allows the call to go on longer before the video would freeze
I don't get it! Obviously my upload speed isn't that great, but the problem I'm having involves downloading a remote video feed and the remote side notes my connection quality remains just fine.
Please help!