Polycom Trio 8800, VisualPro, EagleEye IV 12x, merging 2 camera streams
Hello! We're using Polycom Trio 8800, VisualPro, EagleEye IV 12x, all running latest software releases, camera presets for focusing meeting paricipiants manually, works properly. Special user...
View ArticleX30/X50 losing Zoom Room activation
Due to an infrastructure upgrade we have had scheduled power outages recently and we've also have had some issues w/ISP connectivity as well. Both of these have lead to some of our Studio X based Zoom...
View ArticleEE Director II spare part
Hello, I'm hoping that someone can help me find this part number that comes with the EE Director II. It connects the EE IV 12x camera to the Director II base station...
View ArticlePoly VideoOS 3.2.2 taken down?
The release notes for 3.2.2 are there but the software itself is missing in...
View ArticleGroup 700 Factory Restore
Hi all,I have inherited management of a Group 700 on version 4.2. We don’t have the admin password and need to change the IP to Work on our network. I have tried the serial number as the password to no...
View ArticleX30/X50/G7500 and auto update
When automatic updates are enabled with set maintenance hours does anyone know how much time passes before the download/update begins? So far I am at 30 mins with no progress. Release - 3.0.0-212070Thanks
View ArticleRealPresence Desktop - Remote Video Feed Freezing
Hello all, I'm new here but hope that I did enough searching to not be posting a duplicate issue. Issue: After successful connection, within about 2 minutes my feed of the remote video will freeze. My...
View ArticleX30/X50: "The software version is not found"
I'm testing out an internal update server for our Studio X devices and the devices themselves are updating with no issue but the TC8s are not, in the web configurator the TC8display the error of "The...
View ArticlePolycom Real Presence Trio 8800 with Trio Visual + pairing Issues.
We have a Polycom Real Presence Trio 8800 with Trio Visual + that is having pairing issues.Recently the Visual + device seems to have lost its pairing over the LAN.When we go to attempt to resync the...
View ArticlePolycom Group 300/500 and Webex issues
Hi, I have multiple Polycom Group Series 300 and 500 endpoints in Skype for Business 2015 environment, federated with Zoom and WebexWhen joining Zoom or Webex meetings from SfB client, or Zoom meetings...
View ArticleStudio x30 unable to login to teams - not meeting compliance
Hi,So we migrated a resource room from exchange on prem to exchange online and then migrated it from SfB to Teams, The room is functioning as expected but we are unable to logon to the room account...
View ArticleFails to interrupt another participant's speech on poly studio
when I use poly studio on zoom- connected to my computer- I Fails to interrupt another participant's speech .it's like when he/ she speak I cant say/ add anything and i am on mute although I am not on...
View ArticleX50 & Trio C60: No Trio mic in Zoom Rooms
X50 Software Version: 3.2.2-226104 & 3.2.1-224090Trio C60 UC Software: 5.9.5.2983I have numerous X50 systems deployed w/Trio C60s paired as controllers in Zoom Rooms mode, just he X50's mics are an...
View ArticlePoly VideoOS 3.2.x Bugs
Due to chronic issues with version 3.2.2-226104 & 3.2.1-224090 I've decided to roll all of my devices back to version 3.1.3. So far I've encountered the following problems w/3.2.x installed on X30s...
View ArticleEagleEye director ii LAN control commands
Hi, I'm trying to find the control commands for the EagleEye director 2. The goal is to send commands to the camera with a Crestron control system via LAN (no Polycom codec). Thank you.
View ArticleOccasionally RPG500 Admin GUI not reachable via HTTP and Touch not paired
We are running about 20 Systems RPG500 based on Software Release - 6.2.2.2-610014.From Time to Time Systems do not come back from "sleep" or are not accessable via their HTTPs Admin GUI. The only...
View ArticlePoly X30: Display IP address on boot up?
We have a number of X30s being installed. The Touch panels are not auto pairing due to differing subnets. without control of the X30, or direct access to Network monitoring, how can I find out the IP...
View Article[Software] Poly G7500, Studio X50 and X30 Software 3.2.3 was released
Hello all, we just released Software 3.2.2.280012 for G7500 and the Studio X series. Poly announces the release of Poly VideoOS software 3.2.3. The Poly VideoOS software build contains the following...
View ArticlePoly X-30 Issue with need to manually choose between ZoomRoom and Device...
We have an issue with Poly X30 after each reboot the device requires manually select an application between ZoomRoom and Device Management. It requires to attached USB-mouse to make that selection....
View ArticleRegistering Poly X30 ZoomRoom (personal) with pairing code into Zoom for...
We are trying to register Poly X-30 running ZoomRoom application (for ZoomRoom personal) with pairing code generated by ZoomRoom application running on Poly X30 (software 3.2.2.226104). The issue is...
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