Studio 50 Firmware Update via USB
Hello, I am attempting to update over 100 Poly Studio 50s via USB. They are all in MS Teams mode. If the Poly is on the screen the MS Teams welcome splash screen (the one where you press next 4...
View ArticlePoly X50 and X30 Camera Resolution with Zoom
HI We are deploying quite a few X30 and X50 devices in our organisation but noticing at times the X50 and X30 will connect with extremely poor resolution ie 640 x 360m even though latency is 2ms and...
View ArticlePoly X50 Device Mode not working
We recently purchased a Poly X50 and have set it up in its default Poly Mode. We have it connected to a projector and a Poly TC8 currently. Our original intention was to use the device for conferencing...
View ArticleCustom Background in Group series 500 with RMx
I am using Group series 500 endpoint for confernce using TV . Conference is done over RMX. How i can use virtual background. Please help.
View ArticleMoving from Teams to Zoom with Trio 8500
Hello,New Polycom user here. We have purchased a location that has a polycom hp srs medium room bundle video conferencing kit with hp elite and used TEAMS. This bundle comes with the HP Elite SliceG2...
View ArticlePolyVideo OS upgrade server
Hi Poly friends, I read in KNOVA article 43331 that there are 2 attributes I could set to provide a software upgrade server. These are upgrade.auto.server.type and upgrade.auto.server.address but I...
View ArticleGroup 700 mutes output - byitself
I am sure this is a simple setting somewhere I am missing in the web interface, but one of the units I manage mutes itself every week. The room it is installed in doesn't get used frequently, so I am...
View ArticleC60 and PoE in Partner Mode
On the Trio C60 (through the web configurator) under "Settings" - "Power Management"There is an option to enable Power over Ethernet (PoE). This is supposed to allow for a PoE enabled device (ie....
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Poly G7500 & X50 intermittently losing the Poly Profile
Issue Experienced: G7500 & X50 intermittently lose the Poly Profile. (see the following screenshot)A general reboot resolves the issue.issue detected on 3 devices - version 3.2.1-224090
View ArticlePolycom Producer setup
I was successful in setting up a Polycom Eagleeye Director. It is working well. I have a Polycom Eagleeye Producer going through a Realpresence 500 series and for the life of me cannot figure out how...
View ArticleWhiteboard Sharing on Zoom Rooms with X30 and TC8 - Is there an upgrade plan
We have the X30 and TC8 setup but don't see any option to share our whiteboard (Kaptivo). We do see the option when we use a Mac with an IoS Tablet but that defeats the purpose and which we don't want...
View ArticlePolycom group 500 call to Cisco webex only Audio
Hi ... I have a polycom Group 500 , through which im dialing an ip address of Cisco webex cloud for joining a meeting room with a meeting ID. Iam a to join the meeting room but there is only...
View ArticleWhere to find: Poly Studio X50 Display Mounting Kit
Hi,Does anyone know where these mounts can be found in the US? Poly Studio X50 Display Mounting Kit1725-86458-003AI'm waiting to hear back from my reseller but I'm in need of a few these in pretty...
View ArticleMicrosoft teams on x50
Just bought a x50 and can get Microsoft teams to sign in. Keeps coming up with couldn't sign in try again if message shows again contact company support. Can anyone help
View Article[Software] Poly G7500, Studio X50 and X30 Software 3.2.2 was released
Hello all, we just released Software 3.2.2.226103 for G7500 and the Studio X series. Poly announces the release of Poly VideoOS software 3.2.1. The Poly VideoOS software build contains the following...
View ArticleHardware Eagle Eye Director working with USB Tracking
HI AllWe want to use Eagle eye director II as a tracking camera with a PC connected through USB. Can we use all options of tracking has Eagle Eye Director or is there any limitation when working...
View ArticleAuido out on HDMI monitor Group 500
Hi....I wanted to know whether audio out is available only on one of the two HDMI monitor ports??.I tried to connect a tv as well as a projector to view same same conference from montitor 1 and 2 but...
View ArticleNew Group Series on Software Version 6.1.5 unable to connect to Cisco Webex...
Hi, We just acquired a Polycom Group Series 500, installed standalone but is not able to connect to Cisco Webex. The call keeps dropping and error says "Check the Number". Software Version: 6.1.5 Will...
View ArticleHDX 7000/8000 with realconnect ?
Hi,I would like to know if old video endpoints like HDX7000/HDX8000 (6 or 10 years old) could work with Teams by using polycom Realconnect for Teams ?Thanks in advance.Best regards.
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