Studio X50 Teams invites not "join" button
Hi We are struggling we the invites to Teams in X50, we have a dedicated Office 365 account for the X50. We forward invites to the account and they show up fine, but most of the times theres is no join...
View Articlehelp with REST API for G7500
Hello Steffen, I am trying to use the REST API and PowerShell to execute a reboot command against a G7500. Your CURL examples work, and I have tried to adapt the Trio examples but keep getting errors....
View ArticleSelf view Settings on Visual Pro not being retained after reboot
Using a Poly Trio 8800, Visual Pro, and EE Cube HDCI camera for Ring Central and Zoom video conferencing we set the self view to off by default. When the system is rebooted this setting is not retained...
View ArticleApplication agnostic cameras?
Hi We are in the process of scoping a new cloud PBX to replace our on premise PBX. The issue we are now facing is the UC element, particularly sourcing an agnostic camera and mic that can be installed...
View ArticleX50 Content Input Resolution
How do i adjust the EDID resolution to limit the content input resolution from 4K to 1920x1080p
View ArticleTrio8800 + Group Series - WebEx - 2nd Monitor black screen sometimes...
We've found Trio F/W 5.9.1.11135 & Group Series 6.2.2.1-600016 very stable. No call dropping, no camera reboots/core-dumping and Trio audio is perfect. However we've noticed about once a week,...
View ArticleX50 blinking white LED's
Hi, our X50 had blinking white LED's while the system idle. The used software version is 3.2.0.222012. This LED indication is not mentioned in the document...
View ArticleMCU + GP500 + GP310 + Calendar (integration)
Hi,We have in the company 2 MCU(+more) + 25 G310 + 45 G500.Each Group Encoder is located in a different company's room. We need a calendaring integration solution where I can see each room...
View ArticleProblem with proximity join - can't see device - X50 Teams Mode
Hi, I made an account on Office 365 on Resources/Rooms & Equipment and add Microsoft Team Rooms Standard License to that user. After that, I start x50 in Teams mode and login on Teams with that...
View ArticleStudioX30 in Teams mode (WebEx & Zoom)
Is there an eta on when Microsoft will allow Zoom and WebEx to work on the StudioX 30 when the device is in Teams mode w/ the TC8 tablet?
View ArticleG7500 API same as Group Series
Hi On the surface, it appears the same but does anyone know if the G7500 API is the same as the Group series API? Would you expect to need a complete reprogramming of an AMX system when installing a...
View Article[Software] Poly G7500, Studio X50 and X30 Software 3.2.1 was released
Hello all, we just released Software 3.2.1.224090 for G7500 and the Studio X series. Poly announces the release of Poly VideoOS software 3.2.1. The Poly VideoOS software build contains the following...
View ArticlePoly Trio C60 daisy chain with Microsoft Teams?
Hey all, We just deployed the following in a Microsoft Teams Room setup: Poly G10 pcPoly GC8 tabletPoly Eagle Eye USB IV camera2 Poly Trio C60 phonesWe set the Poly Trio phones in a daisy chain with...
View ArticleVSX5000 - cannot change remote access password
Hello Polycom Community, I kindly ask your help regarding this remote access password issue with one VSX5000 codec: 1) The codec has the latest F/W Release 9.0.6.2-103, but we cannot change the General...
View ArticleSoftware Upgrade failed in Poly Group 310
Hi, - When i upgrade my Group 310 from software ver 6.1.8 to ver 6.2.0.2, the system reported an error when updating (attach file). Then the codec reboots continuously. I have done hard reset but the...
View ArticleRealPresence Touch Panels Losing sync with Group Series 500 devices
Good morning I wonder if anyone has seen this happen before. We have recently installed 7 stand alone Group Series 500 and Real Presence Touch for a Tier One Oil and Gas Operator. The Project is...
View Article[Software] RealPresence Group SeriesSoftware 6.2.2.4
Hello all, we just released the new RealPresence Group Series 6.2.2.4.630028 >here< What’s NewRealPresence Group Series system software 6.2.2.4 provides the following functionality:● Pinning the...
View ArticlePoly X30 start in Device Mode
Hi all, I have a question, it will be possible to do that Poly X30 starts in Device mode automatycally?I want use it only in Device Mode - no needed call and other function. Best Regards
View ArticleTrio C60 and Studio X50 | No camera tracking options
HiWe have just deployed a Trio C60 with a Studio X50, and noticed that the camera tracking options are missing from the UI of the C60. We have also paired a TC8 with the same X50 at the same time and...
View ArticleCamera control on Studio X50 in Teams mode
I recognize that Teams is a Mircosoft product and you cannot comment on their road map. Currently the Teams interface has little to no camera control (only tracking on/off essentially. However, I...
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