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Studio X50 / TC8 - Camera Issues

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Hi

 

I have 2 Studio X50's with TC8's, both have Firmware Current Version: 3.4.0-292042 and the provider set as Microsoft Teams.

 

When a Teams meeting is in place and someone new joins the meeting then they can see the camera feed of the user using the X50. Also, sometimes when the user joins an existing meeting via the X50 the camera does not work. 

 

We can turn the camera off and on again via the TC8 which sometimes fixes the issues but not always.

 

The device has been factory formatted already and re-setup.  Find it odd that it is occurring on 2 devices.

 

Has anyone else had this and been able to fix?

 

Cheers

Dave


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