X30 & X50 - keep resetting itself and asking for sign
Hi Team,We recently deployed Poly X30 & X50 with Poly Trio 8800 or TC8 and noticed when the power outage or unplug the main power cable from the X30 or X50 the device is on reset mode and showing...
View ArticleStudio X50 / TC8 - Camera Issues
Hi I have 2 Studio X50's with TC8's, both have Firmware Current Version: 3.4.0-292042 and the provider set as Microsoft Teams. When a Teams meeting is in place and someone new joins the meeting then...
View Articlesystem freezes on G10-T / G40-T
Hi, We're using a G40-T since begin of March that freezes about once every week or two weeks and wondering if anyone has experienced any instability symptoms of these kind too?System hangs and doesn't...
View ArticlePoly Studio X50 with TC8 and Microsoft Teams Rooms
Hello, I have the X50 and TC8 running the latest software version.I have a Microsoft Teams Rooms active license and selected Microsoft Teams as the provider under Device Management.The equipment...
View ArticlePoly G7500 + Microphone IP Adapter. Audio loop
Hi, We have recently replaced Group 500 codecs with the new G7500. At the same time, in order to be able to use microphones from Group 500, we bought a Microphone IP adapters .Faced a problem. Audio...
View ArticleX50 with Trio 8800 - Microphone issue
Hi, I paired trio 8800 with studio X50, however, only the 8800 microphone is picking up sound. the X50 microphone is not picking up sound. Also, the setting "Enable Auto Mic Switching" of X50 is grayed...
View ArticleUnable to join Teams meetings on Studio X50
Hi, We have a Studio X50 and when it is setup from scratch everything works fine however there are times and the unit tends to stick like this that the unit will not join Teams calls as shown in the...
View ArticlePoly G7500 & 12x USB cameras problem.
Hi all,We have the Poly G7500,SN 8G211252AD90F2 with latest firmware 3.4.0, using with 2 IP celling Micro, 2 IV 12x USB cameras,control by TC8.All device was updated to newest version.The Poly G7500...
View ArticleX50 device mode and teams
Hello,I've been looking for the device mode and teams update but I cannot find it. On this link says that the feature should have been included in the software update around December 2020:...
View ArticleGroupseries/Realconnect Teams mode and Outbound Dialing
What is anyone doing now that they are in Realconnect in Teams mode on their groupseries for outbound dialing using the realconnect touchpanel??When you commit your DMA to be the Registrar server...
View ArticleTurning Off Poly Studio X50, Advisable?
Hi, Is it advisable to turn off the Poly Studio X50 and TC8 while not in use (by unplugging the power cable and the ethernet for the TC8)? The room where it is set up can get a little more than warm...
View ArticleOn HDX 9002 after Factory Restore remote no longer works.
Not knowing any better, after doing a factory restore we no longer have any control with the remote and of course no component video we can hook up to. We also lost the "HELLO" in multiple languages at...
View ArticlePoly X50 & TC8
I have a Poly X50 and a TC8 which pair fine when connected on an open Internet connection. Once they are on our corporate LAN on the same subnet they will show connected but wont pair. Any help would...
View ArticleDead X50s & G7500: ver. 3.4.0-292042
In the last month we have received 2 X50s and 1 G7500, shortly after updating them to ver 3.4.0-292042 all three of them would no longer power on, at all. All of them are/were going back on RMA. I was...
View ArticlePower connector on EagleEye IV
Does anyone knowns what the purpose is for the 12DCV power connector input on EagleEye IV ? Since HDCI already deliver power via the cable.
View ArticleG7500 Camera Mute
We have a client that has several rooms using G7500's that are controlled by Crestron systems. We are unable to find a command in the API that allows for the 'Camera' on/off function as found on the...
View ArticlePoly G10-T - no participant video in Teams calls
I've just setup a Poly G10-T and on testing a call I cannot get any video to show on the TV at all. I can hear participants and they can hear and see me fine but the TV is just a blank really dark blue...
View ArticleFirmware update API for Group and Studio X
I've recently seen that this company (https://www.visibility.one/post/poly-firmware-updates) are able to firmware update the above endpoints. I've been through the Poly documentation to try to figure...
View ArticlePoly Studio X30 / X50 in Teams Mode - URLs for authentication
Hi, I have an environment where we have outbound SSL inspection. As the Poly device is in Teams mode it needs to connect to Microsoft's Company Portal for a certificate and authentication. This is...
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[Software] Poly Studio X and G7500 3.5.0 was released
Hello all, Poly announces the release of Poly VideoOS software 3.5.0-344025 This Poly VideoOS software build contains the following device software versions: Poly TC8 3.5.0Poly Microphone IP Adapter...
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