Hi all,
We have the Poly G7500,SN 8G211252AD90F2 with latest firmware 3.4.0, using with 2 IP celling Micro, 2 IV 12x USB cameras,control by TC8.All device was updated to newest version.The Poly G7500 unit conect to 2 monitors,monitor 1 is touch screen and monitor 2 is normal TV. The touch screen USB port connect to USB port on G7500 device. We have some problem:
1. When we try to rename the camera, the name saved in configuration. On TC8 device, we see the name of camera changed. But after system restart, the camera's name configuration has lost.
2. Sometime all camera stop working (See the Video attachment). The image is frozen, cannot control or change the camera.
3. We try to change the Anti flicker opition (power frequency) from 60hz to 50hz, but this opition maybe not working.
Could you give us some advise for this case?
Camera 1: 8H2048001F7FF1 PN: 7200-60896-036
Camera 2: 8H2048002030F1 PN: 7200-60896-036