Studio X (X30) USB - dongles get hot
Hi I just wanted to ask other Community members if they experience the same thing that I do.In X30 that I'm using, if you plug in for example a mouse Bluetooth dongle to USB port (in my case to the...
View ArticlePoly Studio X50 3.5.0 update in Teams Admin Center
I manage my Poly Studio X50 (Teams Mode) in the Teams Admin Center. But there is no update to 3.5 possible. Should i download the update over the poly homepage or wait till the update is possible in...
View ArticleSW release 3.5.0 content button notification
After updating to the latest firmware (3.5.0) for Studio X50 and G7500, the content 'button' on-screen shows a notification badge. Like a smartphone app, it's a little red "1" that appears in the...
View ArticleEagle Eye Director II Tracking while meeting is muted
Hi allWe have recently had a Teams board room AV install set up and configured. Everyone loves the eagle camera, but the feedback from the senior staff is that while in a meeting and muted, if the...
View ArticlePoly Studio X50 - 3.5 Software update went bad
Hello, I assist in managing 150 Studio X50s for a school district. On Monday morning I noticed a few of them updated to 3.5 over the weekend. When I went to one of them, I had to relog on to Teams and...
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X50 & Trio C60: Trio mics aren't working
Out standard Zoom Room set up is an X50 w/a paired Trio C60 as a controller & mic. For the most part this setup works well but I have noticed an issue w/at least one; it's not using the mics on the...
View ArticleCan't Place Phone Call with Poly Studio X30
Not sure if I'm missing something easy but I am having issues placing a regular phone call with the X30. The room resource account has the Microsoft Teams Room license and a Domestic/International...
View ArticleReal Presence Group Series 310 - Remote Battery will not go green when charging
Hi everyone,I have a few RPG310 Codecs and on a couple of them I have battery charging issues with the remote battery. Some will charge fine and go 'green' when fully charged, on a couple of others, I...
View ArticlePoly TC8 and Teams
Hi, I have an X50 and a TC8 which I wish to run in Teams mode. The X50 works fine once logged in. However the TC8 wont sign into Teams. I have tried registering on the device itself and also using the...
View ArticlePoly X50 & TC8 pairing with Trio C60 in Teams Mode
Hi Team, Does anyone know if the Trio C60 can be paired as a expansion Mic only while paired to an X50/TC8 in Teams Mode, If so can this C60 be paired via Lan? Thanks in advance
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[Poly] Zoom Rooms Appliance 5.7.0
Hello all, our Partner Zoom has released the Zoom Rooms Appliance 5.7.0 >here< Certain features require a update on the Poly OS side so they cannot be activated as of yet. Poly G7500, Studio X...
View Article[Group Series] Speed Dial grayed out
Hello, I have a few GS 500s and I added speed dials on the admin page of each systm. However, I cannot seem to find them when I'm in the room and using the RPtouchpad. I looked on the admin page of...
View ArticleDevice Mode Stable?
I have a couple of X50s that that I am considering deploying strictly in device mode to facilitate a request to be able to use them for something other than Zoom (Teams/WebEx, etc), typically they are...
View Articlehow to efectively obtain an upgrade key for Group 500 ?
I need to do a software upgrade for a Realpesence Group 500 unit, for a third-party customer. Its actual software version is 6.0.0-280932 and the target upgrade is 6.2.2.6-650033 (probably with...
View ArticleNo display when joining a Zoom meeting from Microsoft Teams Room
Using a G-10 as an MTR device, with Zoom enabled.When joining a Teams Meeting all works fine, but when joining a Zoom meeting there is no display on the connected TV output.Participants can see and...
View ArticleAccess Poly G10-T through Microsoft intune / End Point
Hi there, We are trying to connect a Poly G10-T with the Lenovo ThinkSmart Edition Tiny to our network but it must use Microsoft intune / End Point otherwise the device gets blocked. How can this be...
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[Poly] Studio X 3.5.1 Zoom Rooms Appliance 5.7.0
Zoom Smart Gallery public Beta Today is the official release of PolyOS 3.5.1 to support Zoom's Smart Gallery feature which was included in the Zoom Rooms v5.7 release last week. [See Zoom Room Release...
View ArticleWhen is the PolyOS v3.5.1-346016 going to be available for download?
Hi, According to this post is seems there is already version 3.5.1, but I can't find the download...
View ArticleG7500: No device mode prompt
X50: UC 3.5.0G7500: 3.5.0Trio C60: 7.1.1Our standard config is an X50 w/a C60 controller and just recently I happened to notice that if I had device mode enabled and I connected an X50 to a PC via USB...
View ArticleGroup 500 integration issue with skype and teams at the same time.
Good night my friends from Polycom,i have a problem in my environment and i would like to know if anyone can have seen it.I have a group 700 with a muitipoint license and it works with Skype and Teams...
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