X50: UC 3.5.0
G7500: 3.5.0
Trio C60: 7.1.1
Our standard config is an X50 w/a C60 controller and just recently I happened to notice that if I had device mode enabled and I connected an X50 to a PC via USB there would be a prompt on the C60 to enter BYOD mode (see attached photo), This was great because it gives us the flexibility to use other UC tools. The issue that I am having is that I do not get the same prompt when I use a G7500, in fact there is no prompt at all. If the system is connected to a touchscreen display then device mode can be initiated by swiping left. I performed a factory reset and started from scratch and there was no change. Is there something that I am missing or is this not an option on the G7500? I don’t see any reason why it shouldn’t work, it's essentially the same software.
Thanks,
James