3.4 Wont update - Authentication Failure - Poly Studio x30
Has anyone got this error for Authentication Failure? (attached) It starts to download, then after a couple minutes shows that error and reboots. I can get back into the web interface but it's still...
View ArticleVsx 7000a firmware
Good day!The firmware on vsx 7000a 9.0.6 was accidentally erased, there is no way to install a new one, writes the Update key code9.0 Available, but no title,can you tell me what to do? Throw it out?...
View ArticleEagle Eye Director II- Orientation Flip- Upside Down
My workplace has decided to install an EagleEyeDirectorII (with the two cams), but decided to install it upside down for reasons (boardmembers' choice). Is there a way to flip the orientation of the...
View ArticlePolycom HDX 8000 shows logo after boot up
This device is always showing the Polycom logo (Check logo) after boot up. Nothing happens after that. I am trying to fix it using ip but I dont know how to figure out the assigned ip address. What...
View ArticleSolution for Extra Large Room (G7500+C60)
Hi, I have a client who is looking for a video conferencing solution for an extra large room (8x11 meters ans 20 seats). I want to suggest a G700 with an EagleEye IV 12x. I don't know the video...
View ArticleMicrophone Expansion for Studio X50 and Trio C60
Hi, I would like to know what are the speakers and the microphones that will be working on a Studio X50 paired with a Trio C60 as a controller. Also, if i want to add 2 expansion microphones to an...
View ArticleClik here to view.
Can Group 700 do H.264 to OBS or Wirecast by itself?
Is it possible to have a standalone RealPresence Group 700 do RTSP / H.264 by itself without any additional hardware or software? We have an old one that is being removed and replaced with a Chromebook...
View ArticleG7500 'button back' does not work
When navigating through the interface using the 'button' commands it's possible to get stuck in the camera control on screen display as the 'button back' does nothing, the codec acknowledges the...
View ArticlePoly X50 FOV Specifications
Technical documentation lists a 120-degree FOV for the camera and 5x digital zoom capability on the camera. However, it leaves out the following information: Is the 120-degree FOV calculated...
View Articlecapture screen on group series by cgi, but without people or content stream
I can capture GS screen by url :https://ip_of_rpg/currentscreen.cgi, But the image is almost empty, not contain people or content stream How to resolve?
View ArticleRestrict RPD calling another RPD unless the user is administrator
Hello, I have few call licenses on my lab using DMA v10.0.0.7 / RPRM v10.8 / 2x RPCS1830 v8.9.0.3 and would like to restrict P2P call between RP Desktop users. That means a RP Desktop user should not...
View ArticleIncompatibilidade HDX 7000 X TV SAMSUNG UN55NU7100G
Bom dia amigos!Peço uma ajuda com um HDX 7000O equipamento funciona com uma saída DVI para uma entrada PrPbY em uma Smart TV Samsung, porém, em uma outra TV Samsung 4k apresenta erro "Resolução não...
View ArticleTC8 web interface
I am requesting that a feature request be made where you could virtually connect to the Device's TC8, similar to Crestron Xpanel. Our organization has quite a number of X30 and X50 units throughout. We...
View ArticleHuddleCamHD + Poly Studio X50????
Does anybody know if the HuddleCamHD SimplTrack2 can be plugged into the USB port of the Poly Studio X50 and used as a second camera? Poly's May 2021 release notes for software version 3.4.0 indicate...
View ArticleGC8 - Black Screen
Hi team, We have an issue with our MTR's where the GC8's screen that is connected via USB with our NUC will go black and regardless of what we do not come back online unless switched out with another...
View ArticleW10 Polycom X50 drivers
This is the setup I have.Poly X50 connected to a W10 PC via USB-C cable.TV/PC (smart tv) is running W10.It is also connected to the TC8.Software release 3.4.0.0 The Poly & TC8 is running in Teams...
View ArticleEagleEye Mini 4 x zoom
Good Day Just bought the EagleEye Mini and installed the CompanionIn all the literature there is a mention of 4 x zoom functionality yet there does not appear a simple way to activate or toggle this...
View ArticleAudio Out - USB and 3.5mm
Hi everyone, Is there a way to do audio out of the Lenovo Poly MTR systems via both USB and 3.5mm? We have a Poly Studio connected via USB and audio is going out fine but we need to use a hearing loop...
View ArticleError: Only one screen display with G10-T
Hi Everyone,I've been using 2 monitors with the G10-t for weeks and working good. In the last few days, the device only shows up on a single screen (Secondary screen) and a notification appears: "The...
View ArticlePoly x50 HDMI Ingest for Teams 3.4.0-292042
Hello I recently upgrade a polyx50 with Teams to 3.4.0-292042I tested HDMI ingest and it did not work the site is remote and its difficult to get access to staff that can help test it. Can anyone...
View Article