Studio X30/X50 Teams video not showing after latest firmware update
Hello, Since the last updates to Studio X30/X50, our Teams enabled Poly devices do not show the incoming video of our other Teams enabled Poly devices. Poly to an individual will show the room video,...
View ArticleUpdate notifications for Studio X50
Hello, I've been looking for a way to get notified about software updates on Studio X50 other that manually checking control panel. Does anybody know of a way to do that? Cheers,Mat
View ArticleImproving the Video quality for Video VOIP-Calls
Dear Polycom-Team We have currenlty the issue, that the Video resolution when are doing VOIP-Calls over our Group Series 500 to a Group Series 550 isn't very good (probably not in 1080P) with our...
View ArticleReciving teams and zoom cals on the X50
We are a small sales company with customers all over the world.We have recently invested in a x50 system. Our goal is to be able to send out invitations to customers (that part works) on teams and...
View ArticleStudio X30 - cannot change provider - stuck in Zoom Rooms out of the box
I have several Studio X30's that we just purchased and are in the process of updating and provisioning for installation. However, I have a handful of them that, when fired up for the first time, are in...
View ArticleStudio X50: No Device PIN for Lens.
Hi. We have just installed and upgraded a new X50 and would like to have the X50 registered in Lens.In the Cloud Status it is pending -- : Registration Status: PendingDevice PIN: field is empty.We have...
View ArticlePolycom RealPresence Desktop connection problem when using a web proxy
Hello,a partner of our organization uses Polycom RealPresence Desktop. When we want to connect / join to the session the app loads and quits after a few seconds. A message appears telling me that the...
View ArticleCan I reboot a Studio X50 at a certain time automatically?
Hi Team： I use Polycom Stuido X50 as device mode.Sometime I plus the hdmi & usb cables into laptop,the Teams app will lost the camera vedio,but the audio is ok.I'm sure the connections are...
View ArticleX-series and Device Mode Button un responsive.
I Currently have a client and after placing the unit into a device mode from the Poly Os platform. it freezes, Let me give you some context.The unit is a X50 and TC8 and set in poly OS. The first time...
View Article[Software] RealPresence Desktop 3.11.3
Hello all, we just released RealPresence Desktop 3.11.3 for Windows or Mac RealPresence Desktop 3.11.3 is a maintenance release that includes feature enhancements for the RealPresence Resource Manager...
View ArticleVSX 8000 can't install software 8.5.2 after erasing flash procedure
Hi colleagues,Could you please help me to find software version 8.5.2 for my Polycom VSX8000After erase procedure and reboot the device, I see "System Ready For Update" screen.I tried to download...
View ArticleHTTPS REST API for G700
Dear all Is there an HTTP/s REST API on the RealPresence Group 700? And if yes, any documentation available? I was searching the community platform here and doc's from poly, but did not found any. Br,...
View ArticleFirmware 3.4 update for Poly G7500, Poly X30/X50
What is the release date for Poly G7500, Poly X30/X50 Firmware 3.4 update?Thanks,
View ArticlePolycom Group 700 trying to connected to Blacklist IP (198.23.200.241)
Hi, Poly Team, we received an alert that detected 1 of our Polycom device (10.11.30.11) is trying to connected to (198.23.200.241) which is consider blacklist IP. This connectivity is triggered 1 of...
View Article[Software] Poly Studio X and G7500 3.3.4 was released
Hello all, Poly announces the release of Poly VideoOS software 3.4.0-292042 This Poly VideoOS software build contains the following device software versions:● Poly TC8 3.4.0● Poly Microphone IP Adapter...
View ArticleChange meeting provider remotely for Poly X30 with configuration file
After upgrade to Firmware 3.4.0 the device rebooted into Poly mode.We have no local IT at the site to provide instructions on switching the mode vie web-UIIs there a way to change meeting provider...
View ArticleX50 in Teams Mode , cannot join Zoom Meetings
Hi all I've configured an X50 in Teams Mode (we have a realconnect license) and we're figuring outhow to join zoom meetings from the x50 ( in teams room mode ) due to is interoperability I have already...
View Article[Software] Poly Studio X and G7500 3.4 was released
Hello all, Poly announces the release of Poly VideoOS software 3.4.0-292042 This Poly VideoOS software build contains the following device software versions:● Poly TC8 3.4.0● Poly Microphone IP Adapter...
View ArticleG7500: connection refused
I have a G7500 that I received today for testing. Out of the box it was running UC v2.1.0, when I attempted to upgrade it to 3.4.0 (direct from Poly) the unit would download the update and begin the...
View ArticleRealPresence Group 500 Encryption Option Missing
Hi, We have a number of RealPresence Group 500 devices. Most of these have the encryption option underneath Admin Settings > Security > Global Security > Encryption as stated here...
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