Hi,
I am trying to install some software and i am being asked for a Software Key. The Group 500 was bought in January 2018 and activated then but when I go to look at the Software Key the Poly Support site says it is 'available nut not entitled'.
The Group 500 was bought with a years maintenance so it should be entitled to v6.2.0 as this came out in December 2018. The maintenance wasn't renewed for 2019.
Can someone help please? I am just trying to put on the latest firmware the unit is entitled to.
Regards
Simon