Studio X50 + Zoom Rooms + Poly EagleEye IV USB = High CPU Utilization For Us...
We have Studio X50s updated to the latest firmware (3.6.0-210534) running latest version of Zoom Rooms (5.7.5/5.73) with Poly EagleEye IV USB PTZ cameras plugged-in to the USB port. Sometimes, we have...
View Article[Software] Poly RealPresence GroupSeries 6.2.2.7
Hello all, we just released RealPresence GroupSeries 6.2.2.7-660023 >here< What’s New RealPresence Group Series system software 6.2.2.7 includes all the features of the previous releases, bug...
View Article[Software] Pano 1.2.4
Hello all, we released software 1.2.4-204185 for Pano What’s NewThe Pano 1.2.4 release includes the following features:▪ Support for enabling or disabling 4K HDMI content input▪ Bug fixes
View ArticleExternal Microphones for Studio X30
Hello all, We are looking into adding a table microphone for our X30 as the internal one is quite bad (at least on our installation). What are our options besides the Trio C60, 8500 and 8800? All of...
View ArticleDowngrade Studio to 3.5.0
Hi, We're using Polycom at different customers for about a year and the there is not a single firmware where everything works smooth. I've just wasted another complete day by upgrading to version...
View ArticlePoly P21 camera issue with Zoom
Hello,We have an issue with camera detection for Poly P21 with Zoom.It appears that Zoom Client is not able to see P21 Camera.How could this problem be fixed?P21 is running 1.1161.67.2044Thanks,
View ArticleSoftware Key
Hi, I am trying to install some software and i am being asked for a Software Key. The Group 500 was bought in January 2018 and activated then but when I go to look at the Software Key the Poly Support...
View ArticleIssues with X 50 - Video/Audio lag, Speaker framing
We are having the following issues with X50 : time lag between the video and the sound - noticeable when the camera panned to the attendees in the room. The words were about .5 seconds behind.There...
View Articlex30/x50 Android Version
Hi everyone, The x30 and x50 are built on Android from my understanding and our M365 Team have just pushed out an announcement that as part of a new Compliance Policy they are limiting the allowed...
View ArticleGetting Blue screen shown for camera connected into HDCI converter block in...
Blue screen shown for camera connected into HDCI converter block - converts HDMI to HDCI and plugs into HDCI input on codec - G7500 - any thoughts? current software version of the device -...
View ArticleTouch Display for G7500 and X-Family
Please see that attached for guidance for the use of Touch Displays on the Poly video endpoints.
View ArticleUse my X50 in various ways
Hi.So I have a X50 with a TC8 in my conference room. At the moment the system is running in ”Teams mode” and the system is signed into Teams with an account equipped with a Teams Rooms license. So far...
View ArticleThe call has ended. Local user initiated hangup.
폴리콤 그룹 500H.323과 IP 통신 중 깨지는 로그를 확인합니다. '통화가 종료되었습니다. 로컬 사용자가 전화 끊기를 시작했습니다.라는 메시지가 발생되었다.끊지도않았는데 끊어지는것은 어떤것 때문인지 알수 있나요?이러한 증상이 방화벽과 많은 연관이 있을까요???
View ArticleIssue with Poly X50 firmware update
Hello,Does anyone experience the issue with Poly X50 firmware update from 3.0.0-212070 to 3.6.0-350035 via Polycom Support site?The unit is stuck in an infinite loop for the firmware update, but the...
View ArticleRealPresence Windows "failed to find microphone"
I am running RealPresence for Windows in Windows 10 Pro on a Lenovo with 8 GB of memory. The software had been working properly for a year but now I am getting intermittent drops in my *outbound*...
View ArticlePoly TC8 not checking into intune
We have some Poly TC8s that are not checking into intune after the initial enrollment. By default after 30 days they are being marked as non-compliant for not checking in. We were on version 3.6 but,...
View ArticlePoly Studio X50 Teams meetings in future
Hallo, is it possible to see the future Teams-meetings with the Poly Studio X50?I can only see the the current meeting an just when it starts and not before. Thanks
View ArticleVideoOS 3.6.0 bug? (Poly G7500 LAN control with Crestron)
This issue has come up and whilst controlling a Poly G7500 via LAN with a Crestron Control processor. Our Crestron Programmer has done some on site testing and seems to think it is related to the Poly...
View ArticlePoly Studio G40-T Camera mount options
Good Day! This query is to do with the Camera that comes with Poly G40-T bundle. Normally the Camera is freestanding, but due to meeting room constraints, it is better to have the camera mounted at top...
View ArticlePoly Studio G40-T wireless USB option
Good Day! Due to cabling and wiring setup in a meeting room I wanted to check if we are ok to use a wireless USB adapter between Poly Studio Camera and PC in the G40-T bundle. This would save us...
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