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Issue with Poly X50 firmware update

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Hello,

Does anyone experience the issue with Poly X50 firmware 

update from 3.0.0-212070 to 3.6.0-350035 via Polycom Support site?

The unit is stuck in an infinite loop for the firmware update, but the update does not go through.

There is no way to break the loop by singing into webUI of the unit.

Poly support was not able to provide any insight on the reason or any work around.

Thanks,


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