Before the 3.10.0 firmware, our Zoom Rooms based on the Poly Studio X50 would, after use, enter a mode where a black signal was sent to all displays in the room via the HDMI outputs of the Poly Studio X50. So, in the eyes of our end-users, the displays appeared to "turn off" automatically.
When an end-user wished to resume use of the Zoom Room, he or she would simply touch the Poly TC8 controller and -- Voila! -- the displays in the room would "light up" again and display our standard Zoom Rooms graphics. Everybody was happy.
Then the 3.10.0 firmware arrived. In the release notes, we learn:
"The display setting in the system web interface no longer provides an option to display a black screen when the system enters sleep mode. When the system enters sleep mode, No Signal displays on the screen."
Here is the result: All our newer model Samsung displays, connected to the Poly Studio X50, RUDELY POWER OFF... COMPLETELY... EACH TIME THE SYSTEM ENTERS SLEEP MODE.
(Samsung displays have a secret menu that one can access--see YouTube--that allows one to gain access to a complex service technician menu to DISABLE the auto-shutoff upon sensing no signal, but this is a major technical support headache when one is talking about multiple Zoom Rooms.)
I am still in SHOCK... total shock... that Poly did this with this 3.10.0 firmware with NO EXPLANATION.
I'm sorry, Poly, but this was a BAD MOVE. I would have appreciated some advance notice of you intending to do this because you've wrecked a good number of my Zoom Rooms with this firmware.