No "start meeting" button on TC8 w zoom
Hi all, We have an X50+Tc8 setup with zoom rooms and ms exchange server. I don't know what I'm missing, but we cannot start a scheduled meeting on our TC8 display.Its the first we use a Poly unit, so...
View ArticleOne touch dial on Poly OS G7500 unit
Hi,We are buying G7500 with cube camera and Tc8, does One touch dial work with Microsoft exchange on perm server "no teams server or Skype" ,or does i need license for real connect or any other...
View ArticleX30 in poly mode not switching between poly mode and device mode
We have an X30 in Poly mode, where device mode is not working when we plug in the usb + hdmi cable it automatically just shows the "content" function.If we use a mouse or remote to manually select...
View ArticleX70 Teams Mode - Dial out
I have an X70 with a paired C60 in Teams mode. I have assigned the teams room license, a domestic calling license, and a phone number. I can call into the room fine. I can't figure out how to call...
View ArticleX50 Teams Mode - Dial out
I have an X70 with a paired C60 in Teams mode. I have assigned the teams room license, a domestic calling license, and a phone number. I can call into the room fine. I can't figure out how to call...
View ArticleDefault Camera Preset on Studio X50
I have a Studio X50/TC8 running in MTR mode.Is it possible to set one of the presets on the camera of the X50/TC8 to be the default when joining a Teams call? I do not see an option to set one of the...
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Poly Xx0 remote control battery status
Hi.... I have been looking into monitoring the battery status for a remote control, so the battery can be replaced pro-actively.The status is present in the web gui and in the MIB I have found a trap....
View Article[Software] RealPresence Group Series Software 6.2.2.8
Supports Group Series 300/310, Group Series 500 and Group Series 700What's NewSupport up to 25 speed dialsSoftwareRealPresence Group Series SoftwareRealPresence Group Series CAB SoftwarePolycom Touch...
View ArticlePoly G700 - Calls are frequently getting disconnected
Hi, We have a Poly Group 700 series installed for a while now and everything is running smoothly until recently today we encountered frequent disconnections in our calls (H323 & SIP) at 3 -10mins...
View ArticleX50 HDMI ingest in Teams provider with 3.9.1
I saw in the release notes that HDMI video ingest from a device in the room is supposed to work now in with Teams provider if I'm running 3.9.0. I updated my X50 to 3.9.1, however, and Teams still...
View ArticlePoly TC8 & X50 Background Image in Device Mode
Greetings!Is there a way to change the Image displayed on the TC8 while in Device Mode? We want to give unexperienced customers advise how to connect to the system via USB and HDMI. Thanks for your...
View ArticleStudio x30 (Teams Mode) - Inverted Local Content Share Issue in meetings
We have mounted the Studio x30 inverted under the TV display using the inverted kit and changed the Orientation to Inverted for Input 1 (Camera) and the Camera appears correctly. However in a Teams...
View Articlepolystudio x30 with teams
controller won't pair with camera in microsoft teams while use 4G router"Couldn't find any device " This message appears knowing that I logged in with the same account on the camera and the controller...
View Article[Software] Poly Studio X and G7500 3.10.0 was released
Hello all, Poly announces the release of Poly VideoOS 3.10.0-362035 software. This Poly VideoOS software build alsocontains the following device software versions:Poly TC8 3.10.0Poly Microphone IP...
View ArticlePOLY X50 device mode IR remote
Can I use the POLY USB IR remote (2201-52889-001) with a Studio X50 configured for device mode only?
View ArticleG7500 Comand line commands
Hi Team, I have G7500 with I integrated one year ago thru command line and everything works fine. Yesterday I test the system and some buttons not working - like delete last charakters, menu not...
View ArticleStudio X50 Firmware 3.10.0 Causes Zoom Rooms Disaster
Before the 3.10.0 firmware, our Zoom Rooms based on the Poly Studio X50 would, after use, enter a mode where a black signal was sent to all displays in the room via the HDMI outputs of the Poly Studio...
View ArticleCan I use the X50 as a simple "Webcam"?
We are using an X50 in our conference room as a Teams Room, and other than an almost total lack of manufacturer's support, we are happy with this solution. Question for this group, can I use the X50...
View ArticleReal Presence Visual Pro displaying green screen for far end when near end is...
When attempting to share content within an MS Teams conference via HDMI, a green screen displays for the far end when the near end is the presenter (only where it is a combination of a RealPresence...
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