Default View when sharing screens
When our users connect to a Teams meeting on the Studio X30/X50 (using a Trio as its controller) the default view after connecting and sharing your screen is to share the screen contents full screen,...
View ArticleHDMI Passthrough
I recently connected a X30 in one of our conference rooms. Our PC was originally connected directly to an HD TV with HDMI. But now it connects to the X30 and then the TV. So PC -> X30 -> TV. We...
View ArticlePoly Studio x30/x50 - Default Log Level set to DEBUG
All our Studio units have their Log Level set to Debug. This isn't something we manually changed so confused why they are all set the same. Based on the documentation it shouldn't be set to Debug -...
View ArticleEagleEye Director 2 PIP Layouts and Microsoft Teams Room Use
Hello, I hope someone can advise me on this as I cannot find the information anywhere in Polycom's documentation. I have a couple of questions. 1. What does the Split Screen PIP Layout available on the...
View ArticleCan I reboot a Studio 30/X50 at a certain time automatically?
Can I reboot a Studio 30/X50 at a certain time every night automatically? fw verison 3.10.0-362035 Regards
View ArticleHDX 7000 HD with Asterisk
Hi,I'm using a polycom HDX 7000 HD with H323 protocol and it works fine.I need today to connect the HDX 7000 with an asterisk pabx server with the SIP protocol.With this asterisk server I've already...
View ArticleTeams Account logout from Polycom Device automatically
Hello Community, Please i need your help on this. Our Microsoft Teams Account are logout from Polycom Device ( X30, X50 automatically) Please i need your help on this
View ArticleGS500 - grey multipoint feature
Hello All!Can you please help - at some GS500s I see grey color at multipoint license - what does it mean? I have attached two screens - with active mcu license and without. Embedded mcu doesn't work...
View ArticlePolycom Studio X30/X50 unable to change the Device name
Hi everyone,I got a problem in changing the device name of X30/X50. I am using default Poly mode. The reason why I need to change this device name is that when I call/join a meeting, the name that...
View ArticleX50 not displaying incoming video on screen anymore
Hi,We seem to have an issue whereby on just one of our X50s (we have quite a few), the incoming video doesn't display on screen when joining a Teams meeting via Poly RealConnect. This was working fine...
View ArticleUnable to enter RealConnect Meeting ID on Group Series
Group Series 5006.2.2.6-650033 Staff wanted to ad-hoc join a Teams meeting in a room with a Group Series. They had not reserved the room. Since the meeting was internally based, I had them forward...
View ArticleX30 - Change Layout - FW 3.10
Hi We have a couple of Poly X30's on firmware version 3.10.We would like to change the layout so that we can see more than 4 incoming video streams, however this no longer seems to be possible.I have...
View ArticleAny Continuous Presence available with X30?
Hi everyone, I have a few Poly X30 and X50. The current software is :3.10.0-362035Also, each has a TC8 Touch panel. Current software for them is :3.10.0-210644 My question is that we often do H.323...
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[FAQ]Room Preparation Guide for Current Poly products
This document was just released by Poly and should be of interest to a lot of the people watching this forum. It is available at multiple locations on the Poly support web site but here is one of them...
View ArticlePoly Studio X 3.10 HDMI Ingest and/or Device Mode
Hi all, we have a couple of Poly Studio X30 and X50 in our company. I recently updated them all to 3.10 and they are all used in Teams Mode. I have an issue were the devices would go into standby...
View ArticleDispaly Problem Poly X30
During a Teams call if I share the content of my PC it's in the right direction for the person with whom I make the call but upside down on my meeting screenIn addition, if I put the device mode, it...
View ArticleRemote Login Poly G10-T
Hello: All prior Poly video units allow a remote login for configurations and to launch calls through a browser connection. How is that done with Poly G10-T? Thanks in advance.
View ArticleX50 - End a Content Session Upon HDMI Disconnect
Hey All,We've recently deployed some X50's in a few meeting rooms.No outgoing call, everything well, user connects HDMI input - Laptop comes up, great! - performs there session, disconnects the cable....
View ArticleX50 - REST API > Powershell Reboot Every 24 Hours
We're trying to write a powershell script to auto reboot our X50's every 24 hours.Just to take away any stuck sessions or stale content in the room, we have 3 of them, hoping to reboot nightly at...
View ArticleRealPresence Group 500 - speeddial command
Good afternoon, I would like to use speeddial command from an external control system, to get names of the contacts which were assigned to speeddial keys in Polycom Group 500. When I send, however,...
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