E70+G7500 - Lens Shutter Closed/Camera Offline
Hello,I have g7500 with E70 (all up to date as of 4.15.2022) - I find every now and then the E70 offline with the physical lens shutter closed (e.g. I see the red ban sign instead of the lenses). I...
View ArticlePoly Studio Compatible with Chromebox?
We have 3 poly Studios. They used to be connected to a Windows 10 PC. We changed 2 of them to work off a chromebox. Ever since then the Louudpeaker side of things has not worked ( or worked...
View ArticlePoly G7500 HDMI monitor spanning (Zoom Rooms)
I was curious if it was possible to make changes to out current setup to allow a computer connected to the HDMI In to span two monitors. Currently, we have a Mac Mini connected to the HDMI In of the...
View ArticleG7500 Keeps Rebooting
We have a couple of G7500s in Poly mode that keep restarting for no reason between 30min and 2hrs. One of the units was recently factory reset and version 3.10 code is on it as well as the latest code...
View ArticleG7500 API (SSH) - Camera Switching
Hello Folks, having a potential application for SSH control of my 2 E70 cameras on a G7500, my connectivity is great over SSH and my camera control via API commands such as "camera near 3" and "camera...
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[Software] Poly Studio X and G7500 3.11.0 was released
Hello all, Poly announces the release of Poly VideoOS 3.11.0-364021 software. This Poly VideoOS software build also contains the following device software versions:Poly TC8 3.11.0Poly Microphone IP...
View ArticleDoes the Poly X50 in Teams Mode support a dialpad
Using firmware 3.10.0-362035 Just got in our new X50 units with the TC8 to replace our old Trio 8800 systems. We have our X50 units setup with Teams Mode. Meetings and scheduling are working well, but...
View ArticleMTR G10-T cannot project/share screen using hdmi connected from laptop to GC8
Hi All, Anyone encounter an issue when project/share screen using laptop connected via hdmi to GC8? My output display (using Tv) shows poly layout with ‘!’ symbol on it. Sorry for not attach picture on...
View ArticlePoly X50 API and Volume Control
Hello,I have a Poly X50 i am testing for a large project roll out. It is running software 3.10.0-362035 and in Teams mode. While in a call the volume control appears to do nothing. We have the TV audio...
View ArticleE70 camera not working with X50 in Teams mode
When the Poly X50 is setup with Teams as the provider, you only see the X50 camera used in meetings and not the E70 camera. When I go to "Camera Settings/Camera Control" on the TC8 tap display, it says...
View ArticleReplacing TC8 and external microphone with a Trio C60 on a Poly X50 in Teams...
Dear All , We would like to know if it's possible to replace the TC8 and external micpod of a X50 in Teams mode and replace those 2 accessories with only a Trio C60? If yes : no losses using the...
View ArticleG7500 - Pairing TC8 in Teams Mode
I've encountered an strange issue where the Poly G7500 when in teams mode is not pairing with the TC8. Poly and MS support indicate the product is not certified and there cannot be troubleshooted...
View ArticleMultiple Poly E70 with G7500
Hi, Can you connect multiple Poly E70 with G7500? For switching between audience and presenter. Thank you
View ArticleCrestron status polling of G7500 in Teams Mode
Hi, Can Crestron poll status of G7500 when in Teams mode?I want to turn screen ON/OFF according to the codec status. Thank you
View ArticlePoly Studio x30 - Inverted Mount and Camera Tracking issues
Anyone else experiencing tracking issues with cameras? Started having issues with the latest 3.11 firmware. All our systems are mounted under the TV in an inverted orientation. The tracking no longer...
View ArticleX70 and Eagle Eye 12 USB
Hi,we want to install 4 X70 as the G7500 are still not stock and we can´t wait anymore. In all 4 rooms we want to connect a p300 with MX910 to the x70 in Poly OS Mode to be used for mic and speakers.I...
View ArticleTeams support in Studio X based Zoom Rooms?
Any idea if Teams Meetings will be supported in Studio X devices running in Zoom Room mode? If so when? Thanks!
View ArticleX50 - End a Content Session Upon HDMI Disconnect
Hey All,We've recently deployed some X50's in a few meeting rooms.No outgoing call, everything well, user connects HDMI input - Laptop comes up, great! - performs there session, disconnects the cable....
View ArticleX50 - REST API > Powershell Reboot Every 24 Hours
We're trying to write a powershell script to auto reboot our X50's every 24 hours.Just to take away any stuck sessions or stale content in the room, we have 3 of them, hoping to reboot nightly at...
View ArticleRealPresence Group 500 - speeddial command
Good afternoon, I would like to use speeddial command from an external control system, to get names of the contacts which were assigned to speeddial keys in Polycom Group 500. When I send, however,...
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