ZDM failing to update

Is anyone else having ZDM fail to update their Studio X devices and Zoom's only answer is a hard reset and start all over?

I'm on my third X50 (3.11.0-364021) that will not update via ZDM (10.4 or 10.6) and the only solution seems to be a hard reset. Which wouldn't be a big deal if these affected systems were not in remote offices that do not have IT staff, so now you have to have to talk an admin person through shoving a paper clip into it and hope that does the trick.