Poly X50 Studio going offline
I can't seem to figure out why one of our newly deploy Studio X50's keeps going offline. It's done it 4x. There's nothing wrong with the port as it was used for years with a dolby room unit. We even...
View ArticleHDX-8000 no image
Starting device, does not display the image. Reset whith button did not help.The solution is to update the firmware, but I do not have the key update.How do I get the key? What are the other solutions...
View ArticleE70 Camera Power via G7500 LLN Ports
We have E70 cameras connected on to our G7500's via the 3rd LLN (microphone IP port). We are experiencing problems with the G7500 not going into sleep (G7500 on 3.10). Changing the camera to a EEiV...
View ArticleStudio X50 / TC8 - Camera issue in BYOD Mode
Halo All, I have problem about my Studio X50 / TC8 in BYOD Mode cannot show camera in Zoom, Gmeet, Voov Apps. i choose camera poly x50 in these apps cant show my camera. Firmware : 3.11.anyone can help...
View ArticleStudio X Series & G7500 Logging TAR Files
Hi All, Is there any software, documention available to help me breakdown/annalyse (TGZ) TAR log files from our X series and G7500. If we have issues I can send them off to Poly but would like to be...
View Article[Teams Room] x30/x50 with latest update can join Zoom calls but not when TC8...
Hello,I believe that this is a bug. I've updated the x30 and x50 to the latest firmware version released trough the Teams management page. The os version is: 3.11.0-364021 (for the video bars x30 / x50...
View ArticlePoly X30/50 Local HDMI input in Teams mode
Hi... I have a user that sometime use the Poly X'es for local content presentation - Not in a conference call. When the user present content using the HDMI cable, the picture is OK. But there is no...
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X50 Part Request
I'm trying to locate the part number for the piece show below. Any assistance would be greatly appreciated. One was misplaced and seeking to order this. I believe it might be 2342-86302-002 but would...
View ArticleVideoOS Update + Zoom Rooms Update
At my previous position we updated our Studio X systems via an on-site server and when we did the version of Zoom Rooms was updated to whatever was embedded in the update. However whenever we update...
View ArticleG7500: BUG Report - USB HID Mute Sync and Sleep
Hello, I am not sure what the appropriate channels to report bugs are - if it isn't here, please advise where I should send something similar in the future, but I will not be doing it for this one...
View ArticleZDM failing to update
Is anyone else having ZDM fail to update their Studio X devices and Zoom's only answer is a hard reset and start all over?I'm on my third X50 (3.11.0-364021) that will not update via ZDM (10.4 or 10.6)...
View ArticleSupport of inogeni converter
Hi Everyone, Understand that the G7500 support Inogeni 4K2USB3. Anyone have experience with the similar product, 4KXUSB3? thanks for sharing. Regards, Norman
View Article[Software] Poly Studio X and G7500 3.12.0 was released
Hello all, Poly announces the release of Poly VideoOS 3.12.0-366027 software. This Poly VideoOS software build also contains the following device software versions: Poly TC8 Controller 3.12.0Poly...
View ArticlePolycom RealPresence Group 500- MSteam
Hi,I am using Polycom RealPresence Group 500, it is found there is time lag from the communication about 5 sec when using MSTeam call / conference.I don't have this issue if I am using the MSTeam...
View ArticleUSB Camera on G7500 with Direct Join to Team
We are looking to use a E70 or USB Eagle Eye Cube in our conference room. What I am wondering is why doesn't a USB camera work when the G7500 is in Teams mode? Is there another way to connect it to the...
View ArticleTeams Room Casting to X50 - The TC8 does not join the casting so cant control...
We are able to open MS Teams and select the Cast option to cast to our Studio X50 using our mobile device or computer just like this video shows: https://www.youtube.com/watch?v=et85NK6OFVI However the...
View ArticleX70 Device Mode
I am trying to use device mode, or BYOD mode, from the Zoom application on our x70, like we do on our x30s and x50s. However, the option is not there. Also, any computer that we attach to the x70 via...
View ArticleUNABLE TO USE POLY E70 CAMERA WITH MICROSOFT 11
Hi Everyone, I have tried to use a Poly E70 camera with Microsoft 11 and the indicator light will turn to amber and just pulse slowly. Camera is not detect. While if connected to a Windows 10 PC the...
View ArticlePoly X50 and TC8 with Teams
Hi,I have an X50 running firmware 3.3.2-286154 paired with a TC8 running 3.3.2-210446 which I am attempting to use with Teams. I am able to log into my Teams account on the TC8 however the screen on...
View ArticleX70 Zoom Rooms - Share Screen Mirrored
Hi, I have an X70 (version 3.12.0-366027) with Zoom Rooms (version 5.10.6.1375). If I view the PC input in BYOD mode, the screen orientation is normal, as if the PC was connected directly to the TV....
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