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Poly G7500 Version 2.1 - Not able to upgrade - Upgrade fails " Authentication Failure"

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.Hi 

 

I am installing a Poly G 7500, customer wanted to use that in device mode. I cannot find Provider settings in the menu. I tried to upgrade the system to latest version via online and USB method. The upgrade fails giving the error " Validation failed"

 

I can see a license key section in the web ui, Do i really require a license key to enable the features of G 7500 in Version 2.1. It does not have TC 8 . 


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