Poly Studio X30 & TC8 don't show on the main Display teams appointments
Hello, I have the Poly Studio X30 & TC8. I installed it on MTRoA in the teams admin center.It works.But I noticed a strange behavior.The Main Screen (samsung TV) don't show the teams appointments...
View ArticleMS Teams & BOYD endpoint suggestion
Hello all, We have installed to a customer a E70 camera and 2x MXA310 & P300 SHURE DSP microphones, which he was using up until now with a pc that runs MS Teams. Now, the customer wants to convert...
View ArticleDisable Self-View on Studio X Series in Teams Mode
We have some X30 and X50 that we are using in Teams Mode. We can't seem to find a way to turn off the Self View in the lower right corner when we are in a meeting. This is really starting to get in...
View ArticleCisco spark plus H323& SIP registration on poly clariti
I have poly clarity and cisco spark plus and failed to register it H323 and sip . I need to know how i can register it H323 and SIP
View Article[Software] Poly Studio X and G7500 3.13.0 was released
Hello all, we just released 3.13.0-368067 for the Studio X30, X50, X70 and G7500. This also includes 1.6.0-252081 for the E70. This Poly VideoOS software build also contains the following device...
View ArticleIntegration with webex
Hello, We recently bought some X30 and X50, we successfully integrated them with Starleaf but we will migrate to Cisco Webex, is there a way to integrate fully the devices with webex ?Of course we can...
View ArticlePoly Studio X30, X50 not share audio via HDMI cable in Teams Mode
Poly X30, X50 systemas cannot send audio over HDMI cable in Teams Mode when share content.
View ArticlePoly X30 Zoom Room - No Auto Share
Hello Poly Community, We have an issue where the Poly X30 is in Zoom Room mode but when connecting a HDMI cable the content does not auto share. There are multiple Poly Zoom Rooms on site all with the...
View ArticlePolycom HDX7000 Array Mic installation
Good Day I have a Polycom HDX7000 video conference device which is currently connected to one ceiling array golf ball mic. I would like to install a second ceiling gold ball array mic. I would...
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[FAQ] What basic network data is send and received by a Poly Studio X or G7500
Powering up/Booting or connecting a Poly Poly Studio X or G7500 to a network switch initiates certain network Protocols NOTE: The below has been tested with a Studio X50 running Software 3.13 INITIAL...
View ArticleTC8 - Taking A Screenshot
Hi All, I hope you are keeping well - We have a Poly Unit with a TC8 Intuitive touch interface. As part of our business needs we are looking to create a short user guide on how this works within our...
View ArticlePoly Studio X50 SIP/H323 and Provision registration retry process
Hi.. I have an installation with 100+ Poly Studio X50 reg. to a Clariti infrastructure.The endpoint is provision to RPRM and reg. to DMA. If the locations WAN connection is lost, the endpoint can't...
View ArticleX70 Device Mode gone on PolyOS 3.13
Hi, Since upgrading our Poly x70 from Poly OS 3.12 to 3.13, device mode is no longer available. Additionally, the PC does not recognize the X70 as a camera. This is in both Zoom and Poly modes. I would...
View ArticleStudio X50 Audio Bug involving 3.5MM setting
We think we have found a bug with the Studio X50 3.5MM audio setting. This happens even when nothing is plugged in to the jack. If you have "playback to all sites" set, the far end hears an echo of the...
View ArticleEcho when calling point to point - Studio X50
We are facing a situation: When calling the point between 2 sites using X50, the far end frequently hears its own voice during the meeting.- We installed X50 with Trio C60 and Poly Studio Ex-Mic in a...
View ArticleHDX room system cannot unmute during a Teams call
We have an HDX room system that dials into Teams.If during the call, it get muted (through Teams), there is no way to unmute in the room.I've tried *6, but that doesn't work. Any ideas on how to unmute...
View ArticleTeams Standard Rooms basic or Pro for X50 with TC8?
Following the recent changes to MS teams rooms licences, what are the requirements for the X50 and TC8 series, Standard or Pro rooms licences? The MS link...
View ArticlePoly G7500 Version 2.1 - Not able to upgrade - Upgrade fails " Authentication...
.Hi I am installing a Poly G 7500, customer wanted to use that in device mode. I cannot find Provider settings in the menu. I tried to upgrade the system to latest version via online and USB method....
View ArticleP15 Firmware
Hi, I recently update my P15 to firmware 2.1 and have had some issues with different laptops recognising the microphone input and/or camera. Device shows as connected but no one can hear me and I don't...
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