Hello, first post..
Our HDX9002 and sw 3.19xxx have stopped using our camera MPTZ6. Normally, when we power up, we can see ourselves without issue. Today we had to hard reset the device, then update software, and sine then, Cam1 MPTZ6 stopped working. The default blue background displays to us and "them". Camera powers up, spins around, and we can still aim/zoom etc without issue. It simply stopped displaying after our reset.. Camera detect finds the unit each time, but ...blue.
Calls to our other sites confirm no video (but they too see our blue screen) at the moment, and we are still troubleshooting.
What are some things we should be checking? The general reboot, unplug, etc has not resolved anything yet.
Suggestions?