SIP URL Favorite Issue
Hi, I am trying to create a maual entry for an enpoint that is outside of our network and not registered with our Polycom Gatekeeper. The far side EndPoint is a Cisco TP device and uses SIP. The near...
View ArticleUnable to view remote presentation i.e. powerpoint
Very new to the RealPresence Groups seriesI have 2 Group 300 devices in 2 seperate roomsFrom 1 on these devices, when remote user presents a powerpoint, we can see the presentation fineFrom the other...
View ArticleGroupSeries Multipoint hosted SIP call
HI! I do apologize if this is the wrong thread however this is the nearest result for my search... I am wondering if a codec (e.g.: Group 500) that has the multipoint option can host a multipoint call...
View ArticleGroup 500 Content sharing on HDMI
HI, I am using Polycom Group 500 running polycom-gseries-release-5.0.2-290015, the latest release. I am unable to share content on the HDMI port on the Codec, from the VGA port it is working fine. Can...
View ArticleCan I upgrade software version 3.1.9 for HDX9000 Series and also get official...
Hi, I have heard that Polycom does not support version 3.1.9 on HDX9000 series from partner company. They get this information from Polycom local office, and because HDX9000 already EOL.But version...
View ArticleHDX9002 and sw 3.19x--VIDEO??
Hello, first post.. Our HDX9002 and sw 3.19xxx have stopped using our camera MPTZ6. Normally, when we power up, we can see ourselves without issue. Today we had to hard reset the device, then update...
View ArticleRealPresense Visual
Can the Trio Visual wallpaper be customized?I like the default wallpaper that shows up on the TV but I was hoping we could brand it a bit. Thanks all,
View ArticleCan Group series retrieve content from Skype for Business?
Dear Support Team, We wonder whether any of group series codecs could receive the sharing content coming from MS Lync (Skype for buisiness) office communicator directly without any "joints" RMX, DMA...
View ArticleEnd Point looses video during bridge call
A three site bridge IP call.Site 1 The Bridge Polycom/HDX 8000 HD/Release - 2.6.0.2-4852Site 2 End Point Polycom/VSX 7000A/Release 8.5.2 - 05Nov2006 01:36"Site 3 End Point Polycom/HDX 9000 HD/Release...
View ArticleHDX to Microphone Array cable length limitation
Hi Community, I am at a customer's an I have to integrate a HDX into a rack far away from the meeting room for about 100 meters ! I need to integrate the audio cable through Ethernet or other support...
View ArticlePolycom hdx 7000
Dear Sir, I have Polycom HDX 7000 HD, when we updated to firmware which 3.1, codec not working properly, codec display coming with green background with Polycom logo which green, and home page not...
View ArticleHDX with IP7000
Dear all, I have HDX7000 connected to IP7000 when I try to dial a phone number using the IP7000 while the video conference is running on the HDX, the call cannot be initiated when the number is more...
View ArticleBlue screen view is coming at end point
We have polycom HDX 6000 & while connecting extra camera using DVI. In source side we are able to view both camera but in destination we are able to view only main camera. Also while change main...
View Articleoffice 365 Skype on polycom HDX 6000
is there is a way to make my polycom works with office 365 Skype i have now.My polycom software release is 3.0.3.1-19040 Kindly advice.
View Articlehow to Integrate polycom hdx 8000 with CUCM 10.5
Dear All, how can i ntegrate Polycom HDX 8000 with CUCM 10.5?kindly provide me the steps to configure. Thanks
View ArticleHow to display self view on monitor 2 with Group 500 when out of call?
Hi everyone, The subject says it all: I am trying to display my self view on monitor 2 in full screen when not in a call. Is there a way to achieve this? I tried the API command systemsetting...
View ArticleWrong language version Real Presence Desktop
I have downloaded Real Presence Desktop for Mac release_3.5.0_59579 following the links on the Dutch and international website.After installing the software tuens out to be in Czech or Polish or...
View ArticleValid Multipoint Key is not working. Entering it does not enable MP...
My client has HDX 9002 System that is entitled for 4W MP capability and valid key is available but does not work (no effect). Serial number of the codec is 820809090DB8C9. Valid 4W MP key is...
View ArticleNewb Upgrade Question (HDX 6000)
Do I have to get a new license to upgrade from 3.0.1 to 3.1.9? I am new to the Polycom universe, and we have 3 systems that are a bit behind on their software... Can I just upgrade, or do I need to...
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