Polycom Group Series 500 Log
Hi All, i have trouble with my RPG 500 where our colleage tried to contact me from outside region end up with dissapointing. They dialed us then our RPG500 seems detected there was incoming call from...
View ArticleCX7000 sharing both monitors to remote participants
Hello: When using the CX7000 to share content to others over cloud video conferencing (BlueJeans), sharing PC content shows both screens to remote participants. When dialing other CX7000 units, only...
View ArticleMultipoint call : black screen
Hi, first of all, sorry for my english ;)So, we have an issue with a Polycom HDX 7000 during a 3-way call.The first call works well, but when we call the second device, the screen from the first call...
View ArticleTelnet: Join conference by Exchange Meeting
Hi, On Polycom system, you can join conference by selecting Exchange meeting entry.But, how can I do that from Telnet interface? Vinay
View ArticlePolycom Outlook plugin functionality for integrators
Hi, I would like to understand, how Polycom automatically starts conference, when a meeting is planned using Polycom Outllook plugin. I want to understand, how Polycom process data from meeting...
View ArticleGS500 Lync PSTN call on AVM CU
Hi,I had a GS500 with version 5.0.2 registered to Lync 2013 and Lync interoperability license installed. basically the GS able to call any Lync client and also able to escalate the call to the AV MCU...
View ArticleGroup 700 Share content
Hi Polycom Community, I am in need an advise to confirm below behaviour observed on Polycom group 700. First - The user tried to share a HDCP content - by write, it is confirmed will not display as the...
View ArticleHDX8000 update to Version 3.19
I have an HDX 8000 running version Release - 3.1.7-48092 and I am trying to update to 3.19 so I can use a polycom Touch Control but keep getting getting the message that there is a problem withe the...
View ArticleHDX 7000 Bandwith Issue With Multi Point Calls
Hello, I have an HDX 7000. We have a 10mbps connection. There is no firewall. When I make a point to point video call the quality of the call is good. When I add a 3rd video call the quality drops to...
View ArticleHDX 7000 Connection but no incoming video or audio
We used to be able to dial out from our NAT endpoints through the firewall to external sites with no issue. Now, with no changes to the firewall or NAT or anything else, we are able to dial out to...
View ArticleGS 500 - RS232/telnet - how to receive far end camera control commands for...
Hi, we have multiple GS500 on firmware 5.0.0. On a test system, [farcontrolnearcamera] is enabled in the web interface. The local cameras are 2x Vaddio cameras on HDMI inputs 1 and 2, controlled over...
View ArticleVC bandwidth setting over a T1
As a general rule of thumb, what should be the higest bandwidth setting one would use for point-to-point over a T1? I have a customer who has their unit set for 1024 and are experiencing 'delayed'...
View ArticleHDX 6000 with scopia xt 5000 (Video is not coming)
Dears, We are using HDX 6000 VC (Software Version:Release - 3.1.8-49137), and trying to call scopia XT5000 version 8.3.2, just Audio working.I'm doing test with 71.14.2.157 and working normallyany...
View ArticlePolycom HDX7000
Hi All I am new to the commuity and I am hoping someone will be able to assist me I currently have three Polycom HDX 7000 Video Conference Units. Two of which are connected to a 3G RouterOne is...
View Articlevsx7000 firmware use valid software key
I am trying to upgrade a vsx7000 to version 8.5.3 but I keep getting the error to use a valid software key. I have check my key on the polycom site and i am entitled to use version 8.5. Has anybody...
View Articledisabling incoming call notification
I've got a customer on a group series endpoint recieving constant spam calls which are interrupting current calls. Is there a way to auto reject all calls when a current call is active as well as not...
View ArticleRealPresence Group 300 provisioned from CMA 4000
Don't know what changed but I can't get my RP Group 300's (ver 4.3.1-240030) to connect to the CMA 4000 (ver 6.2.7.ER1) and retrieve phone book info. They register to it as an H.323 gateway just...
View ArticleEagle Eye 3 problem
Hello,please help.My real presence group 300 series doesn't work with eagle eye 3 camera.It shows green screen instead of picture.
View ArticlePolycom hdx 7000 cannot see video image
Dear sir, My company have a polycom HDX 7000HD and VSX 7000a . When I connect to far site by H.323 protocols with HDX 7000, I can't see video image but audio is useable (far site use HDX 7000 model)and...
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