Cant make a call via public IP to HDX 8000 after integrating with CUCM
Dear Support, i was using Polycom HDX 8000 standlone system to make a call to our other branch office vua the public IP but recently we integrated HDX 8000 with our existing CUCM after that we can...
View ArticlePolycom HDX800 alternating flashing power LED yellow then blue yellow, etc.
Hello, A power surge was experienced in our building. Since then, the HDX8000 Codec showed only a blue LED for power indicator. When shutdown, it didn't go through the usual sequence of yellow flashing...
View Articleconference using 3 vsx 7000
Hello all. We have 2 vsx 7000 and planning to buy vsx 7000 or 5000. I'm interesting can we make video conference with all three vsx's or we need some additional equipment ???
View ArticleQDX 6000 Logon Failure
На экране QDX 6000 появляется сообщение: "Сбой входа в систему. Повторите попытку".При нажатии кнопки "Ок" сообщение проподает, затем случайным образом появляется вновь. Может появиться спустя долгое...
View ArticleRecommendations for content sharing
Providing this document which gives suggestions on how to optimize your content for sharing over a videoconferencing system.
View ArticleHDX 8000 No Video Output issue & No remote
Hello.. I know this not first time talk about this issue ,,we have an HDX 8000 but no longer have the "admin" password on hand. However I had follow the instracture for how to reset to factory setting...
View ArticleGS500 Lync PSTN call on AVM CU
Hi,I had a GS500 with version 5.0.2 registered to Lync 2013 and Lync interoperability license installed. basically the GS able to call any Lync client and also able to escalate the call to the AV MCU...
View ArticleIs there a way to disable call hold on GS 500 endpoint?
Is there a way to disable call hold on GS 500 endpoint?
View ArticleHDX4500 layout query
One of our execs has recently raised that he cannot view both far and near videos when content is being shared on/with his HDX4500. He would like something like a large content window on the left with...
View Articleongoing call failure problem with large deployment of HDX systems
We have a large deployment of HDX systems(~120 total, 6000's, 7000's, 8000's, with most at 3.0.6 and 3.1.9) that have exhibited a new ( ~ one year ago) behavior where incoming calls are not answered,...
View ArticleAny Place I can get help with View Station?
Hi All, Our office has the Polycom View Station which has been discontinued a number of years ago and therefore unfortunately we cannot get support through Polycom. For the last couple of days, the...
View ArticleIssue with Multi point VC on VSX7000 with VSX6000 & Group 500
Hi We have been using for last many years total 3x Polycom end-points i.e. VSX7000 (with Multi point license) & 2x VSX6000 units & has been working fine. Recently, we have bought Group 500 for...
View ArticleGroupSeries 500 5.1 code -- Sharing content in Skype FAIL
Wa have just deployed our first GS500 codecs... We had one in our lab for months prior and everything worked perfectly. It registered with DMA supercluster, registered with Exchange, registered with...
View ArticlePart Number for VSX 8800 and 5000
Hi Everyone, Can any one tell me the PART NUMBERS for this two divice. It Urgent Regards, Yogesh
View ArticleHDX 8000 Monitor black screen problem ...
Hi All, Some HDX 8000 Monitors go black for a few seconds and then recover. The call does not drop. Has anyone else experienced the some problem? I will appreciate any help. Regards,Ekrem
View ArticleCan Eagle Eye IV Celing Mount Upside Down?
Hi! Can I invert Eagle Eye IV for ceiling mount? If so 1. Is there a special bracket? 2. Where do you inform the RPG that you want to flip the image upside down? Thanks in advance! EJ
View ArticleRealPresence Group 500 / Contact Issue
Hi All I have RealPresence Group 500 device and I’m try to add a contact to direct dial in to a bridge and then next to virtual room directly IP : X.X.X.X Extension : xxxxxxxxx This is possible...
View ArticleIssue with microphone array on group series
Hi guys, I have issue with Group Series mic array that goes mute/unmute by itself when in call.It has also kind of strange behaviour when not in call, it can't be muted. Restart of GS didn't helped....
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