Can SFB users see video and content (both) shared by Realpresence Group 700?
Dear Friends, I have Polycom Realpresence Group 700. In a video call IP to IP i am able to share video and content and at the far end they are able to see both, but in a video call with Skype for...
View ArticleWhen were RPG300, 500 and 700 launched ?
Hi Does anyone know when the RPG300, 500 and 700 were initially launched into the UK ?
View ArticleHDX 7000 software update issue
All, New to the community, I have searched for my answer but couldn't find so sorry if I missed it. I have several HDX 7000's that are currently running 3.0.5-22695 and I need to downgrade to...
View ArticleEagle eye producer giving blue screen(No camera image) with group 500 codec
We are getting blue screen(in place of camera image) when we connect the eagleeye IV camera thru the eagle eye producer.The camera is working fine when we connect directly with the codec or with the...
View ArticleExport Control Classification Number (ECCN) for HDX 4002
I am finalising the purchase of a Polycom HDX 4002.In order to ship the unti off-shore to the UKCS, I need to secure the Export Control Classification Number (ECCN).Can someone provide an online...
View ArticleHDX 4000 HD name resolution
Newbie here. I can't find anthing online regarding what I am seeing. There is one HDX 4000 HD on our network and when it is pinged, the name displays as: polycom.domainname.domainname We are getting...
View ArticleContent sharing issue with Lync client's and G500 Codec registered to Lync 2013
HelloWe are facing an issue with sharing content from Lync client to group series codec registered to Lync 2013. While Video,address book,presence and calendering works fine content share does not...
View ArticlePolycom HDX 7000
I had installed Polycomm HDX 7000.During call it show only far site video not near site. I wanted to see both site video.Kindly provide configuration regarding this.
View ArticleGroup 500, Can't add Speed Dial
I can't add speed dial numbers on two of my Group 500 units. Speed Dial is enabled on the web interface. when I search for a favorite or click edit speed dial nothing happens. I thought my browser...
View ArticleProblem with Multi point VC on VSX7000 with VSX6000 & Group 500
Hi We have been using for last many years total 3x Polycom end-points i.e. VSX7000 (with Multi point license) & 2x VSX6000 units & has been working fine. Recently, we have bought Group 500 for...
View ArticleVSX7000 connection issue
Hi, I am experiencing exactly the same problem described here http://community.polycom.com/t5/Video-Endpoints/VSX-7000-Connection-Issue/td-p/36896/page/2 Polycom cannot see or hear the other VC, and...
View ArticleAudio Dropouts with GRP700 to RPD software calls
Hi Polycom Community, I have an issue where audio will drop in and out in a call between GRP700s and realpresence desktop software. The versions I am using for testing this are: GRP700 #1: v5.0.1, #2:...
View ArticleRealPresence Trio dialing a Group Series Endpoint
I'd like advise on how to dial a G500 from a RealPresence Trio, considering that the Trio is a SIP Only device. _Ken
View ArticlePolycom Touch Image Damaged SD card
Hi AllI am trying to re-image some Polycom Touch devices to use on the Group Series instead of the old HDX4500s I have tried it on 3 devices so far and all 3 now show "Damaged SD Card" Procedure (as...
View ArticlePolycom RealPresence Group 500 selftesting
Hello everybody, sorry, may be i can find the answer of my question in the past of posts, but i cant find it: everytime i turn on the device, the PrealPresence 500 make again and again selftests (also...
View ArticlePolycom HDX 7000 content share
Dear community, we have the follwoing issue with our Polycom HDX 7000 ( Hardware D). I can do content sharing with the people+content IP share. But when trying to do the same with a wired connection (...
View Articlepacket losses in real presence Mobile while calling on 3G or 4G to codec...
HelloWe are facing 100% packet loss while calling from 3G or 4G mobile(with RPM) to the natted codec (Group 500). Is there any remedy for this.Normal H.323 ports are all open towards the codec and all...
View ArticleIncoming calls not landing on Natted Group 500 system
Hello Can you guide us for incoming calls to land on the codec which is natted to a public ip and using fixed ports as defined on the configuration on the group 500 codec.While we are not having any...
View ArticleUnable to factory reset a Group500
Hello, I have on my hands a Group 500 Rev 10 with the System Software 4.2.0. I need to factory reset this device but I'm unable to :( - I shut the device off- Wait a few time- Press the factory reset...
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