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Polycom Touch Control sluggish response

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I'm having issues with a Polycom Touch Control unit paired with a Group Series 500.  We've had several complaints from people who have had a really sluggish experience when using the Touch Control.

 

I was thinking it could be a networking issue, so I checked the LAN properties and the duplex is set to half.  I tried changing it but there doesn't appear to be a way to manually set the duplex, even if the rest of the network properties are set manually.

 

I checked the switch and the port is set to full duplex, so it doesn't appear to be auto-negotiating it either.  Any suggestions?


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