HDX Ceiling microphone work with VSX
Hi, Will P/N: 2200-23809-001 work with a VSX 7000 system? Thanks, Peter.
View ArticleGroup 700 with 3 EE cameras - serila control
hi,I have three EE camera to connect to group 700. the first two EE4 cameras connected to the two HDCI ports and works fine. I'm trying to connect EE3 with breakout cable to group 700 camera 4 input...
View ArticleEED PTZ 9 Duo Set Up with RP G500 Not Cutting to Active Speaker.
I am having an issue with the Director not cutting to a close up shot from a wide view of the room on screen. The EED CAM-R does track. CAM-R Pivots L/R in a speedy time. EED has been calibrated...
View ArticleUpdated sample sites for IP video-confering?
We have several HDX and they all come with a list of sample sites for video-conferencing purpose. However, I think they are all out of date. I have tested the following IP sites and none of them are...
View ArticleHDX 8000 self-vew setting
I have a question regarding the Polycom display settings. When multiple sites a connected via video conference, all the sites are displayed on one screen only (instead if there is no content share then...
View ArticleRealPresence 6.0 - Dual Monitor / Content Sharing Layouts
Previously in the 5.X software, during a VC call I could have the system set to have Monitor 1 show Far End and Monitor for Near End / Content Sharing, and during non-VC calls if I was sharing content,...
View ArticleSizing for videoconferencing solution
Hello everyone wanted to make a queryI have a central office and 3 branches.I'm thinking about buying:- (1) Polycom RealPresence Group 500 + License MCU- (3) Polycom RealPresence Group 300This solution...
View ArticlePolycom Group 500 multipoint License
In polycom realpresense Group series 500 multipoint, how type of license we need? One site or multipoint license need? EX. In cisco telepresense we need two license for two site conference. In polycom...
View Articletechnical question for realpressence 310
Hi, My company is evaluating whether to buy Realpresence 310 or 700.I need the following technical information to assess whether Realpresence 310 or 700 is suitable for our needs.1. Can we...
View ArticleGroup Series 300 system hang up
Hi, Just would like to know what are the possible causes of Group Series systems that hangs up. After bootup, as you can see the GS user interface it freezes (cannot navigate on the screen) We did...
View ArticleRealPresence Group 300 Sporadic Video Issues
I work for a school district and we have some distance learning classes using a realpresence group 300. The local college has a realpresence group 500 model. Lately, we've been having sporadic issues...
View Articlemini HDCI cable adapter
I require the part number for a foot long mini HDCI cable to RS-232 DB9 and RGB. is there such a thing?
View ArticleSoftware version 6.0.0 freezes
We have two installations of GroupSeries 500 with latest software version 6.0.0. Both systems have 1080p and EagleEye Producer licenses. The systems have been on the latest SW release for a couple of...
View ArticleUnable to place calls - DNS Settings disappearing
We have a mix of HDX 7000s and 8000s (some behind the firewall, some not, all on software version 3.1.11-53024), and we're having an issue which renders the units unable to make any calls. When we try...
View ArticlePolycom HDX 6000 connectivity problem and system restrat
Hi All I have 10 location all remote location install HDX 6000 and Centeral location Install RMX 1800. Now these days facing problem of at the time of confernce some of remote location is disconnected...
View Articlegetting error lost.dir to RPG500 firmware upgrade with usb
Hi, I am trying to upgrade the firmware of Realpresence group 500 (release-6.0.0-280932) with USB as per guidance of polycom administrator manual but i am getting error lost.dir when connect the...
View ArticleCX5100 - compability with Cisco Jabber Video (.movi)
Hi..We are currently using CX5100 Unified Conference Station. We did tested on this Polycom video endpoint (CX5100) on Skype For Business and it was working fine especially on camera view 360°.However,...
View ArticlePolycom Group 500 Point to Point Audio/Video blank
Good afternoon, Recently upgraded 4 Polycom Group 500 series endpoints to version 6.0.0-280932. Since that time, any time we do a point to point from one of these 4 endpoints, one of the locations does...
View ArticlePolycom Touch Control sluggish response
I'm having issues with a Polycom Touch Control unit paired with a Group Series 500. We've had several complaints from people who have had a really sluggish experience when using the Touch Control. I...
View ArticleAPI command required to Activate Remote Logging on HDX 4000
Hi All, I'm looking for some help to get the API command to have the feature: Remote Logging Enabledand to configure the remote log server name on a huge HDX 4000 video network. At the moment most...
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