Diagnostics Mode: Audio works, but no Video
Hey, we are using a Polycom HDX6000. We have an issue where we are forced to check the box for diagnostics mode under call preferences in order to get both audio and video on the far end to work. If...
View ArticleGroup 500 - PiP options for Content - single monitor - Version 6.0.0
I've recently upgraded a single monitor Group 500 system to version 6.0.0-280932 and seem to be missing a few Picture-In-Picture options when sharing Content in a call. Specifically there are only the...
View ArticleRP Group Software 6.0 - Join Lync Meeting issues
I upgraded my Group 500 to 6.0 and noticed today that I can't join Lync meetings like I could before. Anyone else seeing this? The codec is registered to exchange, the group 500 gets the invite and...
View ArticleMultipoint Key Lost
Our Polycom Multipoint Key was lost. HDX 8000 HD NTSC codec with serial 8210220CA856PG. Thank you!
View ArticleVSX7000 Splash Screen
Hi - newbie to forum. I have a VSX7000 and cannot seem to find HOW TO CHANGE THE STARTUP SPLASH SCREEN to my company logo. Can anyone help? I am on V8.5 and according to Polycom licensing, I am not...
View ArticleMy own ip keeps calling in polycom hdx 7000
Hello,my device is getting calls from my device IP.Let's say my IP is 1.1.1.1 then I get calls from 1.1.1.1.I keep getting these calls every day like 40 times a day.If I look into Call Detail Report in...
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[FAQ] RealPresence Group Upgrade Server
Hello all, the below covers the installation of a RealPresence Group Upgrade Server. Most of this is covered already => here<= for FTP or => here<= for HTTP but the following Items are...
View ArticleVideo issue between Polycom HDX 7000HD and Lifesize Cloud
We're having a video issue between our Polycom HDX 7000HD and another college that's using a Lifesize Cloud Meeting Rooms .we can connect to the Lifesize Cloud Meeting Room but they see no video of...
View ArticleRegister Skype for Business online
I have a RealPresence 310 with Lync license key.I have installed newest firmware (6.0) and I believe Skype/Lync for Office 365 should work.But I cannot register SIP with my Skype online.Tried every...
View ArticleQDX 6000 Integration with Skype for Business
Hello, Can QDX 6000 integrate with Skype for Business? BR,Ahmed Sallam
View ArticleHDX 7000 with Lync 2013 server
Dear Sir, We have Polycom HDX 7000 with multipoint key and we want would like to integrate HDX 7000 with Lync 2013 server, as per Lync RTV. Is my Polycom HDX 7000 is able to support Lync RTV and...
View ArticleGroup 300 with EE 4 , 12x and EED
Hi, Please advise if RealPresence Group 300 is compatible with EagleEye 4(12x) camera and EagleEye director camera with full feature (is there any limitiation?) Thank you;
View ArticleQDX6000 firmware update
Hi, which file should i download to update? the pup file from this link?http://support.polycom.com/PolycomService/support/us/support/video/qdx/qdx_6000.html Thank you.
View ArticleFocusing EagleEye camera (Polycom QDX 6000)
Hi Everyone!The problem with focusing EagleEye camera.(The problem appeared last week. What happened is unknown to me, colleagues say that the worse after a videoconference)At maximum zoom the camera...
View ArticleVSX 3000 - no video from endpoint
I do not receive video from the ip address endpoint. I can receive audio and the name appears on screen but still no video. I have tried test site ip address with the same results. The end point...
View ArticlePolycom HDX7000 call not connecting
We are using Polycom HDX7000 in Pakistan, Now CALL HAS ENDED messege appear when we call far site in USA and UK, but polycom some test sites in directory are dialing and connecting, can anyone plz help.
View ArticleGroup 500 video issue
Hi. Our client just bought Group 500 device.They connect their camera system through HDMI-HDCI adapter to G500 HDCI input - everything looks OK. Now they want to connect Group 500 HDMI 1 output to DV...
View ArticleVideo endpoint software that connects to HDX8000 by IP address only
We have an HDX8000 configured with a public IP address to connect to, no UC gateway. We want to be able to use it with people outside of our organization that we might speak to once this way and...
View ArticleGroup 500 integration with Call Manager Express and multipoint audio and...
Hello,does anybody knows can I registering Real Presence Group 500 in Cisco Call Manager Express. Also I want to make video conference with other sites and some users to dial internal number via Call...
View ArticleRealPresence Group Software v.6.0 -- issue provisioning to RPRM
Hi guys, When I update an Group Series (RPG500) to new version 6.0.0, it doesn´t register anymore on my RPRM at the Provisioning setup. This is the Group 500 outside of my network. The others...
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