Hello. I have a doozey of a problem that I have been working on for months. Maybe someone out there has had the same problem and knows the solution?
I have a Polycom Realpresence 500 configured on my network. ALL OF THE REQUIRED PORTS ARE OPEN IN THE FIREWALL. At least according to the Polycom RP 500 deployment instructions.
I can connect a VTC successfully, but cannot hear the far side audio or video. The far side can see and hear my fine, but I cannot see or hear them.
Has anyone seen this problem? I actually suspect it might still be firwall related, but as I mentioned above, I have a rulset in the firewall with all the required ports and verified they are bidirectional. I am really hoping to avoide painstakingly going throught he firewall and unloaded rulests one by one until I find the culprint.
Anyone seen this particular problem before?
Thank you