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one way lost audio and video between two HDX7000

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Hello,

 

we have strange problem about calling connection of two HDX7000s.

At beginning 15 minutes of calling, everything is okay , we both can see and hear each other normally . then problem occurred , far side can not see and hear from us (black screen). it does not occurred every times , but seems in same time point . 

 

The calling data stream is from HDX7000 (intranet IP) to meraki MX84 (setup NAT) to MPLS of China Telecom to HDX7000(internet IP of US).

and i have captured data of from HDX7000 to meraki MX84  and out to internet of meraki MX84 to analysis when trouble . results indicate have no data lost and NAT correctly .

what happenned to cause like this ?

 


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