System Info:
Hardware: Polycom HDX 7000 HD Serial: 880952105784CN
Software: Release - 2.5.0.6_1-3960 Date: 2009-11-02 09:55:02-0600 Built By: buildmaster Basis Stream: HDX2506_integration
Linux Name: BusyBox v1.1.2
Linux version: 2.6.18.1.p2.9
gcc version 4.1.0) #1 PREEMPT
Wed Mar 25 16:18:36 CDT 2009
Camera: Eagle Eye MPTZ-6
Part #: 1624-23412-00...(illegible)
Serial: 17440816
Date: 20091225
Camera system firmware: [0200]
Camera firmware: [0201]
Camera lens firmware: [0012]
Camera FPGA firmware: [0005]
The camera video stream on this old hardware has started malfunctioning:
1. The system boots, dialing screen loads, with Eagle Eye video live in background.
2. After about 30 seconds, the live background video freezes
3. After a few minutes, the system suddenly reboots
After poking around in the diagnostic logs, it looks like the codec brainbox doesn't notice when the camera video stream is lost. It remains blissfully unaware of any problems... I can pan the camera around with the video frozen, or manipulate the connect menu, and the video remains frozen.
But when the codec brainbox decides to go into sleep mode (default 3 minutes of inactivity), it tells the camera to spin around to the sleep position, and then tries to turn off the video stream, ..... but discovers it can't find the video stream .... then a watchdog timer says "proc 0 stopped responding" and forces a reset.
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Is there anything that I can do about this without sending it in for repair? The hardware repair costs are incredibly high for an 8 year old technology.
I already tried the soft configuration reset (hold reset 15 seconds at main menu), and the hard operating system reload (hold reset while turning on), and neither of these help.
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Is it the Eagle Eye camera that is the problem, and not the codec brainbox? I checked the cable from the camera to the codec, and there are no bent or broken pins.
Due to the weird design of the IR receiver being in the camera, but not on the codec front, it is hard to use the codec brainbox without the camera connected.
Also it is unclear to me if the codec brainbox can "tolerate" running by itself standalone without an Eagle Eye camera plugged into it.
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Or, perhaps the problem is the SanDisk 512meg compact flash drive? Is it developing rotten bits after being in use for 8 years? I remember 10+ years ago reading about how early flash media was not exactly stable, and after many years the electric charge can dissipate from the storage cells.
I see that a "full factory reset" actually doesn't reset everything on the flash drive. The diagnostic logs "Support information package" still contains all the previous error and message logs from before the "full OS reset". So if there are any corrupt files with rotted bits lurking in the flash, they were not all rewritten fresh, and corrupt data may still be present.
Then also, this system has really old software, 2.5.0.6_1-3960 .... I suppose this video freezing could be a bug that is fixed by a newer OS version. When I look up the serial number, it says we are entitled for v2.6 and v3.0, but I can't find those listed in the downloads for the HDX 7000, only 3.1 is available.