[Software] RealPresence Desktop v3.8.1
Polycom® RealPresence® Desktop version 3.8.1 is a maintenance release. It includes the functionality of previous releases and includes the following new features.Support for Polycom® VoxBox™ USB...
View ArticleHDX 7000, Eagle Eye video freeze at startup
System Info: Hardware: Polycom HDX 7000 HD Serial: 880952105784CNSoftware: Release - 2.5.0.6_1-3960 Date: 2009-11-02 09:55:02-0600 Built By: buildmaster Basis Stream: HDX2506_integrationLinux Name:...
View Article[Software]RealPresence Group 6.1.4
Polycom announces a new release of Polycom® RealPresence® Group Series software. RealPresence Group Series Version 6.1.4 has been released and has been posted. Links to software and release notes are...
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[FAQ] What basic network data is send and received by a RealPresence Group...
Booting or connecting a Polycom RealPresence Group Series to a network switch initiates certain network Protocol’s NOTE: The below has been tested with a GroupSeries running Software 6.1.2 INITIAL...
View ArticleNo video on HDX4000HD
I am attempting to connect a external monitor to my HDX4000HD via the DVI port with a DVI to HDMI converter. At random times I am able to display the VTC and at others all I am able to get is a plain...
View ArticleReal presence touch lost ip and paring
Hello thereSeveral time randomly our RP Touch (hw 4 OS 2.1.3-262) lost the paring with the RPG 500 (sw 6.0.1-340040)Both have static ip address and they are in the same subnet.When the problem occurred...
View ArticleCX 5100 / CX 5500 Upload Configuration via USB
Hello everybody, is it possible to upload a configuration file via USB on a CX 5500?We use 802.1x with a custom TLS certificate and I have to upload the certificate first before the CX 5500 can connect...
View ArticleReal Presence Group 500 Video Feed
In one of my rooms we have a Group 500 with an Eagle Eye Producer Camera running 6.1.4 software. We have a single monitor. How do I show the room video feed (self view) in the right lower corner? The...
View ArticleScreen Sharing on Group series 310 s4b sharing as video
We have purchased several Group series 310/500 series room system with skype interop licence. The issue we have is that when we screen share in a skype meeting, the shared content shaws as a video feed...
View ArticleConfiguring polycom
Hello.The problem with the Polycom Real Presence Group 500, I will not find the setting to see myself on the screen during a call. We use only 1 monitor. Prior to contacting the oponent, I see myself...
View ArticleCX5500 Flashing Amber
Hello everyone,First message on this board so please let me know if there is any specific etiquette that I should follow.We have a CX5500 that has started flashing amber around the microphone...
View ArticleRandomly receiving ERROR_BUSY_LOCATION
I'm running into an issue where I receive a failure ERROR_BUSY_LOCATION. The error seems to indicate that the Conference Ownere Scheduler has a conflict at the timeslot, but this isn't the case. We...
View ArticleBlue Light Blinking issue
Hi, I am Majid hussain from Pakistan. I have Polycom Group 500 Video Con. My issue is that when i power it on then only blue light is blinking and no other display is showing. Software version is...
View ArticlePolycom RPG 500 Boot Looping
Hi Everyone, I have a problem with Group Series 500, after upgrading to the new software release 6.1.4 and enabling Skype4B in the unit, it doing a looping process and never end.If I disconnect the...
View ArticlePolycom Video Confrence
Dear All,Greetings!Hope all are doing well. I need configure Polycom video Conference.I have some doubt to clarify it. 1. We have to use both side Polycom devices or One side is enough?2. How to get...
View ArticleHDX 7000: Look forward to supporting urgent need. Thank you very much
I have been using the Polycom HDX 7000 device, now HDX 7000 not get the camera and remote control are not playable. However, devices HDX apparently still active. Need urgent support and wish to thank many
View ArticleGroup 500 Multipoint Layout
Good Day All, I have a group 500 version 4.3.1 hooked up to 2 monitors . If I make a call just to 1 far end party, the layout is fine. Monitor 1 is showing far end and monitor 2 is showing near-end....
View ArticleHDX 7000 Heartbeat Timeout
I have a Super cluster environment running two RPRM and two DMA's. When I went to this new environement my HDX7000 running 3.1.11 starting getting these heartbeat timeout errors showing up on the RPRM....
View ArticleRP Touch shows "Unknown" under contacts when starting new skype meeting
When I try to start a meeting from the RP Touch panel, I search for meeting invitees/participants and the names show and I can add them however it shows in grey font the word "Unknown" below every...
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